Jordan was very helpful in resolving my payment problem and is helping me to resolve an error on my behalf

Great customer service! Super quick to reply, very patient and kind staff. Special thanks to Tiantra Daniel for your help!

I am absolutely disgusted with the… I am absolutely disgusted with the bunch and the level of service they offer. We joined then may 2023 and immediately the cost doubled of what we would be paying monthly. We asked to leave but they wouldn’t allow us due to it being out of the 2 week notice (we set it up in advance of moving in) even with the increased costs and we would have to buy out the WHOLE contract to do so, but who on earth would do that or has the money to?! Throughout the contract we had multiple other issue of them setting up things etc but the real issue is upon leaving.. luckily if you over pay you have a credit you can “get back at the end”. It’s about £700. Our contract ended over 5 months ago. Do we have the money yet? No. AVOID THEM AT ALL COSTS. THEY ARE USELESS THIEVES WHO DO NOT CARE ABOUT YOU. THEY WILL OVERCHARGE AND THRN NEVER REFUND YOU. During a cost of living crisis you should be absolutely disgusted with what you are doing

Polite and very helpful

I had an issue with my DD setup and Amelie sorted this out straight away and was very helpful.

Jordan was very helpful and reassuring. He send me an email with the information I needed and told me who to contact. The main thing was that he reassured me that my payment to Thames Water had indeed gone through and the services that were bunched together were indeed paid.

I have spoken to Jordan Quayson today and he’s been very helpful and clear while explaining me what was going on with my account. I highly recommend The Bunch as they are clear and reliable and easy to reach out if something happens.

Swift response and actioning. Jordan the agent was Very polite and helpful.

Sendia was very helpful, friendly and knowledgeable. She was happy to take the time to discuss and explain the process and answer my questions.

Great customer support, the advisor was very helpful and informative which makes the process so much easier!