Good Communication Skills, Very Understanding and Very Humble.

The fact that these team were able to navigate through the issue I had was an amazing experience. Teoni ware in particular was very professional on how she handled and gave me the best possible advise on how to go about my issue. Thumb up guys...!!!

Honestly the worst customer service experience imaginable, wish I could give 0 stars. We signed up for The Bunch a year ago and thought we had pretty seamless and excellent service until 10 months into our contract when we were hit with a bill that was 3x higher than what we had been paying (£165 each for a three-person household vs £54 each) despite that the fact that our meter readings (which had been approved by The Bunch) showed that we were actually owed money by them for underusage. Having received this email, I called The Bunch and flagged this with them. The customer service team told me that this seemed out of the ordinary and no payment would be taken from my account until this had been investigated and resolved with me. Less than a week later, the money was withdrawn from our accounts. As three young professionals, this was a huge shock, and I was unable to complete the transaction. Since then, we have been in an ongoing dispute with the Bunch with each of my housemates calling the customer service team multiple times over the last few months. In total, we have called The Bunch more than 20 times since 24 September and each time have been told that there is nothing the person we are speaking to can do and that this will be escalated as a high-priority request. Since then no one has attempted to call any of us, except for the finance team who called me to tell me that I was now subject to a £20 late payment fee. Although some of the customer team were lovely and I believe that they were doing their best to help, I am absolutely gobsmacked by how, after so many requests for help and support (and knowing that I cannot afford these false and inflated payments), nothing has been resolved. The fact that other reviews flag that The Bunch are refusing to refund them or that they are overcharging them is upsetting but in no way surprising. This is a scam.

Teoni made my experience great and all my issues were solved.

Jim was really polite and helpful :)

My advisor Matt was very helpful and sorted all my issues out with ease, took no time at all.

I will be moving housed soon and the Bunch has made it easier for me by taking care of Energy,Internet access ,water and sewerage arrangements for me. This has realy taken a lot of work off my list ,I appreciate

Terrible experience. I was signed up to the Bunch services by a removal referral. After signing up I investigated the costs and they were extortionate. To arrange the utilities myself would have saved me £100 a month. I promptly called them to cancel as I was in the cooling off period and was advised I'd receive a confirmation email. I have sent 4 or 5 chase emails and received no reply and still no confirmation of cancellation. Very unimpressed

Yasmine provided an excellent an prompt and thorough service. She was so professional. I

Extra comments now we have reached resolution... Almost 6 months after our final statement was due, we received the statement and a generous refund was in our account within the hour. This is thanks to Meg. I sent one final desperate email two weeks ago, and she really took charge of the situation. Rebel energy were really the ones who weren't sending over the usage amounts, and she escalated it with them, and worked it out so that we had a refund. Worth it in the end. Wasn't sure there was going to be a positive resolution but I feel thanks to Meg really making the effort to take care of it, that it ended up well in the end. Case closed. Complaint resolved. We can all move on with our lives. ****** Original Review: I held off on making this review for a long time to give the bunch some grace to sort out our account but alas it hasn't happened. The promise: - We will charge you a monthly estimate which will be reviewed after 1-2 first payments based off usage (this was important to us, as we are only 2 in a 4 bed house, and our house is brand new - so we know our usage is far less that the typical 4 bed house that our bill was estimated on) - You will be updated on your usage each month so you can keep track - You will be refunded any excess paid within 8 weeks after your contract finishes We are now on the 5th month after finishing the contract & have not been refunded. During the time with the bunch we got: - no review or adjustment on our bill amount for the whole 12 months - no logging of our usage on the online portal - no final statement or refund after 8 weeks, or 12 weeks as the max promised We called uncountable times for an adjustment and information on our usage. And have asked numerous times for an update on our final statement and refund, all to vague answers that put the blame on the energy companies. We also issued a formal complaint, which was not handled in the way their complaint policy states, and our case was not investigated or resolved. The Bunch have some massive improvements needed to deliver their commitments, look after their customers.