Courtney was absolutely amazing! Never had such good service service since moving to Bristol, she was super friendly and helpful! Definitely recommend.

Quick and to the point.

I had a few questions and having an issue with my email. Alun was very helpful to explain all the process of mine.

Jim communicated well and was really helpful with the questions asked.

Super helpful and had great patience with me 😂

I’m extremely frustrated with this situation. I moved out since May and as at today 17/10/2024 I have been informed that I was sent an incorrect bill despite submitting all my meter readings at the end of each month, and not missing a payment. The first bill I received in August included a water charge of £473, which exceeded my yearly allowance—despite the fact I never exceeded my electric and gas allowances. I raised a complaint, and the bill was reviewed in September and adjusted to £306. While I felt this was unfair, I let it go. I was also told I would receive my refund within 10 days, yet it’s now almost a month, and I still haven’t received it. Now the company is claiming I was underbilled. This is completely unacceptable and absurd.

James was very helpful and informative. quick response times and offered good support

Months after finalising bills and moving out, we 5 roommates have been charged upwards of £700 each on erroneous bills. One of the entries on the invoice is electricity for 1 day, 4 months after leaving the flat for almost £2,000! Waiting on the phone for half an hour to hold music before finally getting ahold of someone via chat functionality. All that person could say was, Here's the bill. I asked to speak someone who could reverse the charges – they've taken the money! – and was told it may take them time to get back to me.

Do not use. Customer support is shocking, they won’t refund for errors they caused on their side.

Very friendly and informative! Thankyou for your assistance Alan.