Great communication with Tiantra Daniel today, very helpful and understanding. All your staff should take example from her!

Harry did a great job cancelling my services. I explained the reason and, not trying to upsell me anything, processed my request.

Jim was really helpful and very well explained the steps i need to take.

Taimoor was very clear and communicative, answered all my questions well, very informative

I am happy with the call, it was quick. Jim was really helpfull.

Amelie Thomson was exceptionally helpful and super quick in her response and support

Clear explanation. Feedback for Jim

Been waiting since June for a repayment after being told that we were over £3000 in credit. When questioned on this I am repeatedly told it’s their busiest time of year, surely they have this every year? Not impressed at all by shocking customer service.

All straight forward

Easy process to set up and they stay in touch about anything they need eg meter readings, information. Had no issues! Generous amount of usage with the bills including a refund for what we didn’t use :)