good customer service

Sean Wason from The Bunch is absolutely fantastic! He went above and beyond to help me make the best choice of utilities for our new home and explained everything, he responded instantly and was super helpful and kind and very attentive to any questions I had, going through everything step by step. He is very knowledgeable! Thank you so much to Sean for your wonderful help with getting set up with everything!!

I had some issues with my billing, however Dan helped me understand them in more depth

Wasn’t sure about the bunch but once Jim ironed my worries out I’m actually excited to join!

I was really grateful for Jim and Dan's understanding of my problem I thought the bills where too high but once Jim explained what I was doing it all made sense, thank you bunch for making this process easy and also for the support provided

Absolutely love it here

My overall experience with The Bunch over the past couple years could have been better (this is not a review of the company as a whole, but of two advisors I spoke with), however, my experience with advisors Meg and Kenny was amazing. They were both extremely helpful, kind and patient and worked hard for as long as it took to resolve any issues or answer any queries I had with the utmost professionalism and understanding. Thank you to Meg and Kenny for all your help!

Very Good 👍.

Great customer service & really greatful with sorting my bill with Jim & made it cheaper for me and reduced stress and worries about helping me get it sorted asap

Was stuck with this company for a year and one issue after another we finally had finally finished contract. After 3 months of finishing our contract and multiple phone calls that discussed our "under usage" and incoming refund which they had to delay due to system issues. We randomly after NO contact for months receive a bill of thousands £££... The support line is almost always a 15-30 minute queue and often leads no where, the initial support are lovely but take all of hits for the greedy management that try to take advantage of most unsuspecting students by making up fake numbers. They are trying to make as much extra money as they can, they are even trying to hide an additional charge on my account (Just mine) to get back £26 that they refunded me due to billing me outside of our contract. They include this in the overage bill which proves either system faults or someone editing the invoices. As of right now the emails and contact is still limited and useless and so further steps are being taking my end.