Too much Labour costs

thank you Bryan - top job!

Prompt ,kind and polite,Tommy

Friendly helpful phone assistance Engineer advised what he was going to do bathroom left clean and tidy

booked company to look at a leak, assumed it was a local company but obviously not. was not sure about £42 call out fee but assumed it would mean they would turn up when they said they would. By the end of the day I realised that they booked without checking if they had capacity. By this time I had found someone local who come come the next day so rand to cancel. Sounded like having work left over at the end of the day was not unusual and they would have rung in the evening to let me know! I assumed that if they said they were coming that day then they would do so or at least let me know earlier that they couldn't I was refunded the call-out fee. I had the job completed for £100, MJ Harris would have charged £42 + I presume an hours work @ £210 an hour

How to improve. Turn up to clear my drains would be a start. Paid a call out fee, no engineer turned up. My only day off this week has been wasted sitting here waiting for a promised visit from a engineer. Now I have to start from scratch contacting a company that will actually turn up to do the job. Not impressed. No contact to tell me engineer would not be coming today. Not happy.

First, the advertising gives the impression they are local firm to your locality, in my case Portishead, always less likely to be taken for a ride by a genuinely local tradesman. I subsequently discover this is not the case. Second, it is usual practice to charge a call rate but if it cannot be fixed there and then this is discounted from final bill. The firm refused to do this. Third, they charged £210 labour in addition to the call out charge and cost of material for half an hours work. I live in a block of flats and subsequently discovered others have had the same problem (a leaking cistern) and had it fixed by a genuinely local plumber for a fraction of the price. Nothing obviously wrong with the work, and they turned up when they said they would so if you need emergency work done and you want a reliable service and money no object I have no reason not to recommend them. But if you are at all concerned by price I would avoid.

I wasn’t confident in the diagnosis. I was given an estimate for a replacement boiler which was double what British Gas quoted.

Prompt service, left tidy and clean. Area dealt with is now under concrete - assume all is well down there.

Quoted £3500 + VAT to investigate and fix a gas leak to a boiler. A pipe supplying gas to two boilers required checking for a leak and for the joint to be replaced. This required cutting and lifting two small floorboards in a cupboard to get better access. After paying a £42 call-out charge, I was told it would take two men one whole day and that each engineer costs a staggering £1750 per day. The UK is well and truly finished. £1750 is the day rate for a single Gas Safe engineer? Regardless of the extortionate price quoted, does it really take one day for two engineers to fix a gas leak to two boilers? **** Update *** I managed to get the issue fixed for a fraction of the cost quoted. I also received a quotation from a different company for £11,400 to run a copper gas pipe parallel to the rainwater pipe (assuming the gas pipe was broken). I think at these prices I may ditch my corporate job and retrain to become a Gas Safe Engineer. I'd grab the chance to make £1750 per day too.