Prompt, polite, efficient, professional no messing about. Very impressed.

First call - a delightful, friendly lady on the phone who was extremely helpful in getting me an appointment as quickly as possible. The engineer was very cleanly dressed and presented with a polite manner. He was very efficient in solving our blocked drainage problem which is not easy on our land.

Very swift, reassuring response to my call about blocked kitchen drain. The plumber arrived promptly, identified the problem and thoroughly cleared the blockage. Both the telephone operator and the plumber were efficient, informative and polite throughout. Everything was completed within two and a half hours of my call.

I was able to get a plumber the next day after calling. I could have had a plumber the same day but I was not available. Note there is a call out charge of £42, even for non-emergency calls. The plumber, Andrew, was efficient, carried out all required tasks to a very good standard and left no mess. The downside was the price, which was more than I expected. But I know waiting for a plumber to be available at a cheap price can be a lengthy business.

Super-efficient service - my boiler was fixed on the day it broke, and at a time to suit me. The person who speedily fixed it and went to buy new part was very knowledgeable. I was very impressed all round.

Quick response, efficient job and friendly service!!

Kerry and Andy were very helpful and professional. They did a very neat job and were friendly and informative. Thanks very much.

Terrible company. Kept me waiting a whole day then cancelled at 6pm. Arrived in the afternoon next day to fix toilet and service boiler. Charged £237 for a simple toilet fix then wanted another £440 to service the boiler, but thank goodness he didn't have time. Cancelled boiler service, got a local plumber who charged £90 for boiler service and said toilet fix would've only cost £60. Absolute rip off. Charge 4 times what normal plumbers charge. Save yourself a hundreds and book local.

Engineer turned up the same day.Completed my service and gas check on the boiler and left his working area tidy.

Careful clean precise work My comments and requests were listened to They made light of tricky access to the plumbing being awkward to access.