Great service, excellent products, well packed

The order process does not allow you to view what the actual delivery charges are and you assume there is no further charges and on placing the order you get hit with a massive freight charge. Quite a deceitful ordering process.

Delivery was very fast Goods were in excellent condition Easy to put together Tables very attractive and stable

They send you faulty products, then REFUSE to refund. Like, I had to jump through sooooo many hoops to get a 50% refund for a charger that doesn't even work. Don't risk it.

You're not dealing with Catch. You're dealing with thousands of individual sellers like on ebay and they don't care. Waiting 4 weeks for my order which they updated with fake tracking and then told me no they don't have stock but apparently it's coming in 2 weeks. Take your business elsewhere.

Don’t buy anything fragile from this company… Catch, you can do better than putting a fragile box of glasses into a larger box with no cushioning and just some paper with no fragile label. I’m sure my package was thrown around. It’s completely unreasonable to open up my package to smashed glasses, do better with your packaging and labelling next time given it’s fragile. It’s not worth returning because of how difficult they make it to get a refund, but really catch should we refunding me for receiving smashed glasses. I won’t buy from you again and will certainly discourage others to as well!

Great quality products! Exactly what i was looking for! Thank you

Don't buy from this business. I ordered 2 Arabella rugs opened the first one and it had green paint stains on it. I sent pics and requested a refund. I have been told the manufacturer waivers my rights because as below The supplier has gotten back to me and advised that the Arabella range of rugs is hand-loomed and made of wool. This means that each piece is unique and will have inconsistencies throughout the weaves which are a part of the design. This is not a defect but an inherent quality of certain natural fiber rugs. They concluded that the return of the product is under change of mind The rugs were collected fee of 90 charged to me, 20% restocking fee and they'll only decide if I get my money back likely via a credit note when they see the rug. I am so fundamentally upset have paid 900+ for a shocking experience. Do your research and visit a store. This has been so upsetting and I'm still in limbo chasing these people. I'll be going to the ACCC as an experience worth looking at.

Provided what i wanted in time and great value.

Ordered and paid for an item more than 2 weeks ago. I got a message that Item dispatched same day I am still waiting for the item. Went on their website to ''Chat'' and got automated machine replies. This is my first and last time I am dealing with them. All I am doing now is checking which other companies are affiliated with Catch and will stop dealing with those companies too. ooh and when I click on the picture of the phone thinking that I will be talking to someone, oh no, it just take you to the ''Run Around'' chat screen. Order C60276501 - Update 27 May, 2023 - got my money back, thanks. They said that the item was ''lost''. i can't understand how a 30kg trolly jack for a big 4wd could get lost. But don't care - got my money back and that is it.