delivered faulty product - boots the same size one normal, the other small and no resolution on refund or return label. We called many times and were given the run around treatment with "we will escalate the problem and call you in two days" which never happens

Worst delivery/customer service. 1 moth after I placed an order, the product has not arrived. Over 3 weeks to get a refund.

I returned a pair of shoes and so account was put in credit for $10 less than purchase price. I wanted a refund. I found something online to use the credit. When I go to checkout it keeps saying they won't deliver to this postcode. I contacted the seller directly (as I had purchased from them directly before) and they said they do send. Which i knew. I have sent a message to Catch, no response. Can't use the full credit and can't get the goods I want. I will be contacting the Office of Fair Trading to get resolution.

both products that i ordered were not 100%. One the colour was different and the other order to which which we ordered two of the same, were different. It's much easier to order off ebay items arrive quicker and at least you have Paypal assurance products will be 100%

Catch has great value items. Delivery is usually spot on.

Never again ....I placed an order with Black Friday sale only because I had been refunded (Not at my request) for the same item 10 days prior. . I checked and it showed 50 in stock as it still does 1pm 16/12/22 aprox. 6 minutes ago. I received an email that it had left the warehouse. A week later nothing had arrived I went online to Catch their dispatch showed it was in transit 1 week later on checking again it showed a red Circle with a red question mark inside I am assuming that it hasn't gone anywhere. I messaged a query and received an answer from "Jellie" who said she was very sad that I had not received my order my first thought was "Not half as sad as I am" and to contact id it had not been deliver in the next 10 days which i did ... No response at all.. They might get 100 of this type of message every day but the person who messages should be treated with respect as if they are the only person with a problem. Thats good business. I don't know where I am with this but I can guarantee it will never happen to be again I am done with Catch of the Day.

Their customer service is awful. I purchased a faulty robot vacuum and wanted a refund. Still waiting for them to get back to me after uploading the videos as they wanted proof. Videos keep expiring without them viewing it. No response to emails. Get the same response when I call. Don’t bother buying if you want a refund because they will make you go around in circles. Not happy with the product or the service! I just want to get rid of this item and get a refund! Edit: It's been 6 weeks and still waiting for my refund.

1. Ordered off catch (a plush toy for my 5yr old that he has played with and fell in love with). 2. Waited about 4weeks then got a “dispatched” notice for the order from catch. 3. Waited around another week, then messaged via app to ask how far away delivery was. 4. Messaged via app again next day to repeat query as still no response. 5. Messaged via app again 2 days later as still no response. 6. Then this response finally came back from catch. “Hi xxxx, We can see that you have recently placed an order with us via the Catch website. We would like to advise that even though your payment has been taken, no order was created within our Target system. We have been unable to push this order through our system so we will be processing a refund back to your account via Catch. Please allow approx. 2-5 business days for the funds to show within your account.“ Man. How could THAT happen??? And all this time the “order” has showing in my catch login. Honestly the worst experience I have ever had with online shopping. My son will be devastated. I am devastated. It’s now 10 days out from Christmas, so there’s no fixing this. Why did they send the dispatched notice??? We were so excited. What a let down. Will NOT be purchasing through catch again. Telling anyone I care about to do same.

Product advertised was as it was described. Also delivered in a timely manner. I would use this company again without hesitation.

I think that many of the sellers work on the basis that the hassle of chasing undelivered low value items is too great for a percentage of their customers. After waiting a month (I'm in WA) for delivery I was quickly offered a refund but declined stating that I required the product. Two weeks more and several further exchanges, seller asking if I want a refund and me saying send the item. Eventually they just gave refund. I do not believe that there was ever any intention of sending any item. Scam. Beware.