Two weeks ago I paid for an item that was listed in stock. I was told it had been dispatched to me. I’ve waited patiently for the item and followed up with customer service on a number of attempts. Today two weeks later after another phone call sitting in the queue, I’m told sorry but your item is now not in stock so we can’t send it to you. We will refund you. Im not happy with that. I bought the item in good faith that I would receive it. I’m pretty angry as they charged my card without having a product to send me. That money could have been spent somewhere else and I could have found the product somewhere else. Or the money could have been in my bank getting interest. I’m most upset that they never told me that I they were never going to send to me. They were just going to keep me waiting forever? I thought it was illegal to charge money as a company and not send or notify that they will not be sending a product. Does anyone have any experience or advice about this. Should I just do a chargeback on my credit card? Will that be effective?

items descriptions accurate never had any problems

One of the worst experiences, I have placed an order 10 days ago, the order was cancelled, I haven’t received an email of cancellation nor refund, frustrating customer service .

Just a fabulous mesh system. Easy to setup and even easier to connect to my router and now the entire house is covered in quality wifi...

I bought a PlayStation steering wheel from them on 21st September and got an email on 24th September saying it had been dispatched - all good so far. Then the waiting started. After a week I used the link in the dispatch email to see what the status was and it just said "Ordered". No ETA, no status updates to say where it was - the first big red flag. I looked through the FAQs on the site and it said I had to wait until 30 days after dispatch before I could contact them - the second big red flag. So I waited, and waited, and waited, and nothing arrived. Eventually it had been 30 days so I looked on the website for how I could contact them about it. There was a graphic saying "call" but no phone number - the third big red flag. Finally I found a button at the bottom of all the FAQs (none of which helped me with an undelivered order) which let me send them a message. I got an email saying my inquiry had been received and also "As messages are addressed in order of submission time, duplicate or multiple inquiries will lead to your message being pushed further back into the queue. This will therefore cause delays in responding to your inquiry. We kindly ask that you refrain from sending follow-up requests". In other words, don't keep messaging us when we don't respond or we'll take even longer to respond - the fourth big red flag. This was on 26th October. On 1st November I finally got an email saying they were looking into what happened to my order. On 2nd November they emailed to say they'd asked Kmart (who it turns out were the actual retailer) to look for it. They said it could take 3 days to do a "full store search". Six days later - 8th November, nearly 7 weeks after I placed the order - I hadn't heard anything so I contacted them again. They emailed back same day to say that Kmart couldn't find it so it was "lost in transit", they'd refunded my money and - here's the real kicker - "Given the unfortunate circumstances and inconvenience caused, I have applied a $10 credit to your account as a gesture of goodwill". Wow, a whole ten bucks which I can only spend on Catch.com.au, that makes me feel SO much better. So after 7 weeks of waiting I'm back where I started, except that I now can't get the wheel from anywhere else because in the time it took them to admit they'd lost my order every other retailer has sold out of it and it's been replaced with a crappy new model. Instead I have to pay an extra 50% to get the next model up which will take another 6 to 8 weeks to arrive (but at least the website told me that when I bought). I once worked for a marketplace website like Catch.com.au (no, not Amazon) and even though our customers weren't technically buying from us, by hosting the retailers on our site we were vouching for them. That meant that if something went wrong the buck stopped with us, and that didn't mean just throwing the customer's money back at them and giving them a pathetic amount "in their account". Catch.com.au is aping Amazon but falling at the lowest hurdle: actually getting the customer what they ordered. I won't make the mistake of trusting them again.

My first purchase online from Catch AU was an experiment to see if there was any potential in buying online from them in the future and my parcel arrived near my front door. I am very pleased with it and it has given me the confidence to buy more things from them in the future.

You need to fix the ‘404 error’. I can’t add any products to my cart.

4 weeks of waiting and no delivery Cannot even access my delivery details on their website (error 404) Eventually the goods arrived in order. Catch just needs some better customer care as the website doesn’t give the buyer assurance when searching for answers.

I have purchased and paid for the goods 7 weeks ago. I haven't received as yet. There is no tracking information on the website - '404 Error page' appears. I have submitted 2x Investigations Request online as required by the company, neither have been replied to. I have called twice, with the customer support given me no answers, and referring to the Special cases support will give me a call back...still never received any contact from the company. Very bad service!!! Do not use it, unless you want headaches.

Ordered items that were advertised as available, then advised that there was a delay. Two weeks later after emailing catch.com finally got a reply saying the items were out of stock and here's a refund. I've been waiting two weeks for absolutely nothing and to add insult to injury they can't even offer you a token of apology. Just here's your refund.......wow what sort of customer service is this? Disgusting behavior by this company.