Easy to find things and an easy site to use.

Item not received after 4 weeks. Followed this up with them. Said there was an issue with delivery. Asked for a refund. They said would refund in 3 to 5 days. That was 3 weeks ago. Buyer Beware. Would never deal with them again

The last few purchases i've had with this company has horrendous. Now similar to temu. Dont you guys filter the company that provides your products anymore? Years ago you were legit. Not it's much worse than temu.

I returned a defective product on the 13/11/2024. Upon receipt of the product the seller advised me that my refund will be processed within 5 days which I thought was reasonable. Surprise, surprise I did not receive my refund as promised. I contacted them again and advised them that the refund has not been received. I received another email telling me that the refund is being processed and that I should receive the money within 5 days. NOW THAT 10 DAYS to simply process a refund. Money still has not been received and I call Catch and they advised me that the money is on its way. Same story again and again. When you buy a product the money comes out of your account instantly. However, when a refund has to be made, somehow it always takes forever to be processed. This is a very dishonest practice.

Very poor customer service. We ordered a cat tower from this company, but they sent us a wrong item. When we asked them when the item we’ve placed ordered will be delivered, they didn’t answer our question and they kept asking us how we give the item back to the company. End up they trying to sell the wrong item to us, We don’t know if they don’t want to pay the shipping fees for returning the item. We are very disappointed at their customer service and attitude. We wouldn't recommend this company.

The item was as described on Catch. The purchase was fast delivery considering it was an international delivery.

easy to navigate catch website with great products

Really good deals on well known name brands. Have picked up a few items at bigger discounts than in the shops. Always good communication even when in one instance the purchase did not go to plan.

item arrived and working

its a great model and great gift for someone terrific good service good website easy to use thankyou