Very good exalent can not say any more the engineer top marks

Very efficient and arrived within 48 hours of reporting a visit for a repair. Engineer very friendly and explained everything in detail.

Efficient Helpful Prompt

I have already written a glowing review of your company and my experience.

Very polite staff on the phone. Next day appointment and fix done quickly and professionally

I recently had an extremely frustrating experience with JLA's communication service, and I feel compelled to share my disappointment on Trustpilot. Despite their initial promptness in requesting a purchase order (PO), their subsequent lack of response left me feeling ignored and dissatisfied. From the onset, JLA demonstrated efficiency and eagerness by promptly requesting my purchase order. This initial interaction gave me hope that I had chosen a reliable service provider for my communication needs. However, my optimism quickly faded as soon as I sent the PO. After submitting the purchase order, I expected JLA to acknowledge its receipt and provide me with updates on the progress of my request. Unfortunately, this was far from the reality I encountered. I attempted multiple means of communication, including phone calls, emails, and even online chat, but to no avail. It seemed as though my messages were falling into a black hole, never to be acknowledged or answered. The lack of response from JLA was not only frustrating but also detrimental to my business operations. I needed timely updates and information to plan accordingly, but their unresponsiveness left me in the dark. As a customer, I value clear and open lines of communication, and JLA's failure in this regard was highly disappointing. I understand that unforeseen circumstances and high workloads can lead to delays, but a complete absence of communication is simply unacceptable. Even a simple acknowledgment of my inquiries or an estimated timeline for a response would have been appreciated. The lack of transparency and disregard for customer concerns exhibited by JLA's communication team is deeply concerning. It is disheartening to experience such a lack of professionalism and accountability from a company that claims to prioritize customer satisfaction. As a result of their poor communication service, I not only had to endure unnecessary stress and frustration but also faced operational setbacks that impacted my business. In light of my negative experience, I cannot recommend JLA's communication service to others. Their initial promptness in requesting a purchase order is overshadowed by their subsequent failure to respond and maintain an open line of communication. I strongly advise potential customers to seek alternative service providers who value effective and reliable communication with their clients. JLA, I sincerely hope that you take this feedback seriously and make the necessary improvements to your communication processes. A reliable and responsive communication service is crucial in today's fast-paced business environment, and it is imperative that you prioritize the needs and concerns of your customers.

absolutely amazing company vrey good staff and they do a very good job

The attitude of your engineer was not the normal what we get from your personal.

Great service easy to organise

Great experience sent email in the morning and fault repaired and running again by the afternoon.