Your company is very very good and reliable

You have the peace of mind that you have an excellent service, from a quality machine. And if things break down you have a quick response for repair virtually the same or next day. Recent introduction of a new soap dispenser means that your saving e en more money over washing tabs.

From telphone call . To feed bk on arrival of engener . To his visit an repair . Everything was excellent . Well impressed

This has been completed

Great service

they were profeesional and efficient

The products they supply work well and the servicing is good but they really do trap you with their contracts. 8 years is a long time and the cancellation terms may as well say there aren't any! You have to pay the full amount to cancel and they can increase the pricing whenever they wish! Just be very aware, there are other businesses providing the same without crazy terms and I will certainly not be staying with JLA.

The engineer was very nice and polite. He stayed until he was sure the machine was working x

Good fast and efficient service.

Please don't ever sign up with JLA. There's no need to go into detail just take it from a care home owner with a business to run and people to look after that they just don't care once you have signed up. I made the mistake of signing up and am now trying to prevent you making the same mistake. From the reviews here it looks like sadly I'm not the only one. JLA, please don't suggest contacting your help desk or customer resolutions it shouldn't be constantly necessary. Service is about supporting and doing what is required for customers, especially when they are paying for this service each month