All they care about is how much money they can take you for. Started a rental agreement with JLA for catering equipment back in 2018, absolutely no support throughout the pandemic for equipment we couldn't use despite them telling us they were there to help. Now our premises are being sold by the landlord and we are told that we have to pay the remaining 3 years rent (of an 8 year agreement) to settle the account. The amounts outstanding for the 3 years remaining (which have increased astronomically each year) massively exceed the value of the equipment itself and will force us into certain financial ruin but they really do not care about it or you or your wellbeing. All they want is your money. If you are thinking of renting any equipment, be careful, read the small print as it locks you in for extensive extended periods if you fail to notify them in time and they certainly care less if you are forced out of business through no fault of your own. They only care about what you owe. Total Care - absolute joke, poor service, poor customer relations and certainly would never consider every using them again. If you want to be left with huge debts then these are the guys for you, avoid at all costs.

Reliable service and friendly staff!

Friendly and competent engineer. Very thorough and careful, making sure any mess was cleaned up straight away.

First class service!

Amazing people, very knowledgeable, happy to help and get things up and running quickly

My grievances with j.l.a are continous, from the iron, damage, washers not working, delivers not turning up,I'm thinking of buying a new washer for £9500 but I won't buy it if I'm getting invoiced for this non repair, I've just bought a dryer from you for £3400, so I'm gonna wait for your out come before I consider,,let me know please, what your decision is.. my tel No is 07737739476,Whitehaven launderette

Great customer service on the telephone reporting repair efficient service from engineer - very pleasant repair was carried out next day from reporting fault

Bought a tumble dryer from here my 5th one, i can’t lie there was a few issues after i placed my order, however everything was finally sorted and Lynette in customer relations was fantastic at helping resolve the issues quickly. Thank you. I’m now a very happy customer.

The engineer provided a first class service

Very efficient and a quick response.