Very quick and responsive to meet with a sales consultant in January. Ordered 800+ for the aligners. Returned the impression kit. No notification of receipt after 10 days. I reached out to get confirmation. I received it via my inquiry. Another 15 days onward and no communication from them. I've reached out again and reading the reviews here I see that this is not an isolated or rare problem. I'm likely to dispute the charge and get a refund rather than chance they will follow through with the product and adequate service.

The retainers fits perfectly without any discomfort.

Run! Here we are over a month later with no treatment plan. No phone calls or anything. They’re quick to take your money but you’re left to deal with emails, and chat bots as customer service and no live person. That’s extremely unsettling when you are dealing with supposed medical professionals. The consultants are merely sales people and will sell you a dream. The extra money for a REAL orthodontist and convenience of being able to reach someone at an office would be worth the actual assurance that you will be treated by an actual dentist and other dental professionals. The only time I’ve spoken with a person was the initial consultation and they weren’t even dental assistants. Just sales people. Everyone else has been over chat or email and they don’t provide definitive answers. I would highly advise against this.

I had some reservations with resolving my retainer issues. In particular, my interactions were with a new company, staff, remote operations and different procedures with fitting with the retainers. However, having addressed my concerns to Amber, she immediately reassured me that all would be corrected. Her warm and engaging conversations made all the difference that the SmileSet team is committed to service and their products. Thank you for the excellent customer service that was provided. Best regards, K. A. Dickens

I paid for teeth alignment and then retainers a few years ago with Smile Direct Club. Gave me a fantastic smile, very happy! At the time I bought a lot of retainers for the years ahead. Now they’ve been bought out or sold to Smile Set, I’m now trying to continue my retainers and buy some more but it’s saying you’re unable to ship to the UK? What do I do now? I need new retainers as my current ones have lost their strength and I feel my teeth are moving slightly

SmileSet, formerly Dr. Direct retainers is partnered with a predatory financial service known as HFD (Health Finance Direct). HFD provided SmileSet my contact information after Smile Direct Club went bankrupt to spruce up some profits of customers affected by the loss - they did so without permission of the consumer which is a violation of FTC laws. I wish to warn everyone about these businesses that work with predatory financial institutions. When I tried these retainers (they are all the same) I was mislead from the beginning and nothing seemed to work for me.

I purchased an impression kit and retainer package, followed all the instructions, and the first set of retainers I received didn't fit and had sharp shards of plastic sticking up. After going through the "fit questionnaire" and submitting photos, they that they weren't manufactured correctly, and sent me a new set. Those fit even worse. I've asked them to make me a set based on my Smile Direct Club files instead of their impression kit. I paid for these retainers months ago and still haven't received a set that fit.

I’ve been charged multiple times and I don’t even have an impression to make retainers. WTF

I liked that they were trimmed nicley and fit perfectly.

This was the first retainer that actually fit. I had purchased from Smiles Direct but they did not fit. I am very happy with this pair.