Never book with them!!! Bloody frauds!! This travel agent just wants to fool people and loot them. I had such a horrible experience. I had booked my flight from Melbourne to Ahmedabad for 18th of dec for economy plus with luggage allowance of 40 kgs. Later I got a call from them saying you can upgrade to business class and I did that as sounded a good deal to me. The whole upgrading process was done on the call. I asked the lady on the phone to give me the details and I would transfer the amount. She said I need to pay while I’m on the call I said okay. After that I asked about the luggage allowance till Ahmedabad and she goes, “your business class is only till Delhi” so asked that’s fine but what about my luggage?? And she said ohh you won’t get 50 kg till Ahmedabad you’ll have to pay. They should have informed this first rather than just worrying about the money and payment. Completely misguided me and all they were concerned about is money. Later I made peace with it. After Sometime I called them again and asked about how many pieces of bags I can carry and divide them into 50 kgs. They said only 2 pieces. So if I’m carrying 40 kgs it’s 2 pieces and if I’m carrying 50 kgs still 2 pieces. This doesn’t make sense at all. Moreover, these details were never mentioned in itineraries when you book online. I’ll attach the screenshot here. When I called them again and again to know what’s going on or what I can do about the situation they said email us and wait for the reply. I had my fight in less then 8 hours and they wanted me to wait for their reply which apparently hasn’t come yet. They said they’ll be calling to back assisting me and I do not need to worry, they said they have taken down details and my query and forwarded it to the authority. Never heard back from anyone!!! Therefore, pathetic travel agent, horrible service, disgusting staff, & no moral or business ethics. Fooling people! Once they got the money they do not care about their customers. They were being nice and good only until I paid.

Very bad customer service.For bookings they will call numerous times in a day but when comes to refund, no one will answer.I got 100% refund for 3 tickets of my family which I booked through a different agent for the same flight, where as I couldn’t get refund for 1 ticket for the same flight which I booked through Gaura travels.Very disappointed.

DO NOT TRUST 3 major incidents of randomly changing fees after all is finalized. No response from Management. the quoted fee per ticket was upped by $200 costing me extra $800 the staff were scared management would cut their pay. The Australian management must be unethical. change fee was randomly changed from 280 to 340 no explanation. The re book ticket fare was $500 more in just 40 hours. I found the same ticket for $500 less on another site and booked it there.