Good experience

Professionalism, Quality, Responsiveness, Value

Be cautious before u book any ticket from this agency.. big liars!! Specially during covid they will keep postponing your flight and let you know at last minute..Don’t book ticket ..highly disappointed with the service.

Excellent helpful staff 24/7

EXCELLENT SERVICE.

Awesome flight and helpful staff

It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

We booked a ticket for my grandad through Gaura Travels from Brisbane to Delhi via Kuala Lumpur with Malindo Airline. We were initially reluctant to book this flight as my grandad suffers from dementia and Parkinson disease; disembarking and boarding multiple flights would take a heavy toll on his body!! However, the agent reassured us that the flight is direct, only stopping at Kuala Lumpur for refuelling, all passengers stay on board. We double, triple checked the information with the agent too! We were extremely disappointed to find out that the flight stopped in Kuala Lumper and all the passengers had to disembark! Even worse was that the flight stopped in Denpasar, Indonesia before landing in Kuala Lumper!! This information was never provided to us on the itinerary!!! We were lied to by the agent, I feel that Gaura travels SCAMMED US!! The Covid situation, lack of flights, visa expiring, most of the passengers did not have a lot of options to fly back to India. We were in a vulnerable situation and Gaura Travels took advantage of the crisis. The agent hurried us by saying that there were limited tickets available, offering a discount code, and of course saying “YES” to all of our requests. The agent offered to increase my grandad’s check-in allowance at a discounted price for peace of mind, it seemed like an ideal option! However, disappointingly, the staff at the airport counter reduced our baggage at the last moment by 10kg!! We paid for 40kg check-in luggage with Gaura travels and we were forced to limit our baggage to 30kg with no lenience!! Terrible management, and unprofessional to say the least!! My grandad thankfully reached Delhi, but it was obvious that he was tired and confused! Gaura Travels made a bad situation worse!! They knew everyone’s position but chose to manipulate us and play with our emotions!! Extremely disappointed, never booking through Gaura Travels again!

I booked flight for my elderly father from Adelaide to Delhi. They gave me quote of Virgin Australia flight from Adelaide to Melbourne and then Singapore Airline from Melbourne to Delhi via Singapore. Nd They charged me for the abovementioned flight and the only reason for choosing the flight was safety, comfort, and shortest route. Two days before the flight I got call form their customer service that “due to lockdown in Melbourne, it is recommended that you travel from Adelaide to Sydney and then from Sydney to Delhi via Colombo with Srilankan Airline”. The travel agent tried his best to convince me that this is the best flight considering the lockdown in Melbourne. When I questioned him how its going to affect my dad’s flight as he is not going out of Melbourne Airport. He then changed his tone and stated, “I will mention in notes that you only want to fly from Melbourne and with Singapore Airline”. Then just less than 24 hours before flight, they changed the Virgin Australia flight from Adelaide to Melbourne without advance notice or consent. Also, the waiting time at Melbourne was increased form 4 hours to 12 Hours. I spoke with then numerous times and explained that my Dad had been operated for throat cancer last year, he has been diagnosed with depression and waiting for longer time in public areas at airport will expose him to COVID-19 infection. It is completely unfair, and Gaura Travel should at least make arrangement for their food and accommodation at airport or provide him the other travel arrangements. But even after tens of calls and email back and forth nothing happened. They failed in their customer services and were completely unhuman and unethical in their dealing with customers. I honestly would request all the Indians in Australia not to trust such dodgy travel agents who put their profits first and claims to uniting families all over the web.

I received best customer service from the team (ayul). Thank you guys for your assistance. Cheers, Vinod Mudunuri