They have no office in Australia. All they have is a call centre at 11 th floor , Infinity Towers, Sector V , Saltlake, Kolkata, India. The agents are paid $200-$300 per month making them work for 6 days a week. They scam people.

We paid full amount three months ago..we planned everything and when I called for my eticket they are saying that now ticket prices gone up..your tickets has been cancelled, nobody informed us about cancellation, and now we are calling for etickets, they are transferring our call from one department to other, pls don’t book ur tickets with gaura travel, it’s my request

it’s really very bad experience it’s my mistake because i did not read reviews first i should read him is the feed back bt now i understand. i got very bad experience from gora travels i request to everyone plz don’t go to gora travels i m opening take name even date time tickets and they told me every time wrong detail evan they told me wrong airport and i got problem for my luggage also i don’t have any abuses words because m totally disturbed with gora travels and with staff evan kajal gave me no and she did not picked my phone

The worst service , it's a big fraud and conspiracy . They show lower prices and assure you give best service but the moment u pay 5 % they change prices and ask u to pay higher price and demand rebooking which means extra 5 % Money. Call transfer keep happening bw people and none is reliable. They gave serious harassment after we gave full money to them and no tickets issued insteqd they said book again and pay extra charged plus booking fees. I don't know what ll I do but this is first time this emotional and financial stress that made my trip like worst trip already before starting , I feel foolish myself that people left similar reviews still I went with them even I called 5 more agents I found the price initially very competitive . So don't fall on same trap like me. Don't go with them ,let this company fall apart, and go bank crupt as all the money they made is through mistrust and fraud .

Terrible service, fraudsters, called me after 5 days of booking the ticket and making payment that ticket is no longer available and I will have to pay more to get the ticket. Charged me extra $200 and gave the same ticket.

15DAYS CANCELLATION POLICY NOT MENTIONED ANYWHERE IN THE DOCUMENT! LOST ALL 1200 DOLLARS. BECAUSE THE COMPLAINTS TEAM DIDN'T REPLY ME ON TIME, THE DATE CHANGE CAN ALSO NOT BE DONE ON TIME AS INFORMED BY THE DATE CHANGE TEAM! YOU GUYS ARE TERRIBLE AND IRRESPONSIBLE, specially you SURPIYA who after my repeated requests didn't call back on time and just informed me at 8 pm Melbourne time, WHEN THE TIME FOR AIRLINES IS CLOSED. Because of your delay, I now can't even change my date. HORRIBLE HORRIBLE Experience! HORRIBLE

Great customer service by Chandrima, pooja S. Just need to brush up more about Airline services apart from that it's a good experience good prices. Keep up the great work. I will definitely come back in future.

GDEAL is a rip-off, AVOID this agent They advised me to book under Gdeal, I did and paid $899, but the price they show or advertise don't exist. My travel plan changed told them to cancel booking, they refused the refund, later when argued and sent follow-up emails another email came advising they will deduct $450 cancellation fee which is airlines fee and the refund will take 5 months or more, I contacted the airlines about the booking they advised in email there is no request of booking under my name. This business is using our money and ripping off clients in the name of airlines.

Stay away from them. Biggest liars and frauds I have ever seen. When you are inquiring, they have ample time to deal. They will ring you thousand times for bookings. They guide you over the phone for hours for making bookings but once won't explain anything about after booking services. Once you transfer the payment then real face start coming up. You have to go on our website, we can't help. It's non refundable. It was a deal ticket. $350 for date change and these are Airline charges. And so on...... Very disappointed and lost $3600.

Gaura travel customer service is really worse than bad. I booked my father’s ticket with Shelton in deals. He did not explain anything about when will they issue the ticket. I booked on 9th November Delhi to Mel on 17th November. I am still waiting for the ticket calling every time and the customer service says you will get it by the end of the day. Customer service guys are not professional they talk like robots not human even robots says thanks and sorry. When I said I want to talk to your manger then he suddenly transfer my call to another person. Without even asking me. I am waiting for the ticket all the payment has been paid and still unsure about the flight is it confirmed or not. They said it’s depend on the flight seriously ridiculous. Don’t sell tickets on deals if u don’t take any responsibility. I will not book with flight my Gaura travels in the future too much headache.