I booked my wife and my daughter's tickets two days back and paid 5% via credit card / debit card then I tried to pay rest of 95% using credit card / debit card then they told me Gaura Travel can't accept this payment method!!! Generally scammers don't accept credit card because for all the frauds bank refunds full money!! Beware of Gaura Travel!!!

Worst experience ever we had in our life. All they provide solution is fill the complaint form and apply for refund. They never accept their mistakes and ruin other travel experience. Plz don’t go with them even if they offer cheapest flight.Going to take the matter to VCAT.

So I booked a flight through this scammers and now I am chasing every day for refund however airlines has confirmed that money has refunded back to travel agent . Dont book anything through this scammer

Very bad service, unqualified staff never follow up wrong promises, they should have to close there business if they don't afford to provide service, it's a big scam.

Excellent Service. Their staff is always polite and friendly. They always find the right deal and help my family fly comfortably. I have been using Gaura travel services for almost 3 years now. I highly recommend Gaura for stress free travel.

UPDATE.................................................................... Gaura reached out to me the day I posted this, asked for details and promised to "escalate". After that, they stopped responding. Anyone checking the review would think it's been resolved. Not so true.. ............................................................................... Booking ID 74671 - MEL-SIN-DEL 20Dec2022 DEL-SIN-MEL 05Jan2023 Gaura Travel changed my return dates (DEL-MEL)due to overbooking. I accepted on the condition that they compensate me. Had heaps of trouble getting connecting flights (which were booked through then) synced. Their overseas number does not work, call centre cannot/will not help, just blame the airlines and do not transfer the call to anyone else. Their complaints team doesn't care or resolve your issue and the "Brand Manager" repeats the same response to every complaint. Now that the trip is complete they refuse to respond about the compensation, don't even acknowledge email or provide info over the phone. Absolutely the worst agency I've interacted with. Will never book through them again. Please don't risk your time, money, and peace of mind with this mob. If you still want to go ahead, be aware of these things (from my experience): -There is no cooling off time or blocking tickets. You have to confirm and pay immediately (while on the phone with them) .e-tickets are issued a week prior to departure. Gaura systems are not in sync with the airlines - actual travel dates may be different - you only know for sure when you get the e-tickets -You cannot make changes to parts of your journey. Have to cancel the full trip (to and return) even if you wish to change only one leg for one passenger. - domestic travel could be a separate booking. Changes are made to the international sector (even by agency), may not reflect on the domestic trip. Took me 8 calls to get it corrected (DEL-MEL day before BOM-DEL) - Local number in India does not work. While in India, have to call Australia to speak to them - Promises to call back are just promises most of the time - The airlines will not deal with you and will point you back to the agent

Booked tickets with them once, it was an easy experience. But these guys keeps calling and force to put a review through. I told them before that I will do it when I have time. But no this chick Monika keeps calling and asking for a review right there and then while she is on the phone. Bloody ridiculous...

They made my travel simple and easy

Hi i was booked a Ticket with Gaura travel they just cancel my ticket for no reason and after i chase for another ticket nothing will available but now i put request for refund but no refund and no one appropriate person to talk always customer care staff and they always tell we will for Forword the request we can't do anymore which is totally ill responsible they don't care how people suffer. customer CARE TEAM IS USELESS FOR SOLVE ISSUES. So, waste of money and time to BOOKED ATICKET WITH Gaura TRAVEL ............

Changed my flight details without any consideration of how I'm going to stay at the airport for over 30 hours. They don't even have an Indian contact number for people that are wanting to speak with a representative. Horrible service, and no accountability for their mistakes.