Great service!!

Their service is very bad. I cancelled my booking 4 months before and applied for refund and i didn’t get any refund yet. When i email them, they reply very rudely. They are very unprofessional, they should learn how to be professional and know how to deal with customers before even applying for this job.

Never book with this company again , made a mistake by overpaying my airfares with bpay , these stupid people r saying that it’ll b 8/12 weeks before refund ,I can understand if I need the 100% airfares refunded but they r holding that extra money for no reason , it takes two seconds to do a transfer ! Will never book again with this 0 grade company

This company is absolutely a joke no contact number for head office if you need to make a complaint you deal with only the call centre and they got different answers for the same questions no service just a rip off and waste of money and time to deal with this company.

We had good experience in booking with gaura travel. They every time I available to pick call

I have very good experience with gaura travel.

I had very gud experience

Our flight to india is on 09th Dec from Mel to Syd to hongkong to mumbai. Flight from Melbourne to Sydney by Cathay pacific got cancelled. Firstly this was not informed by Gaura travels but we found out when we were checking for baggage limit There is only one person in the organiztion who can do date change. I and wife have made multiple calls and dropped email but very few email get responses While calling Gaura, the calls get disconnected and they are unable to call us back after being in call for 15-20 min. The call gets transferred and we need to give reference and reason for call every time to new customer I had agreed options to be taken by Gaura to Cathay pacific 5 days back and gaura has not able to finalize those option with Cathay pacific. Last i check all the option discused are now full. One option that was provided was for me to pay the difference of fare or cancellation fee when the cancellation was done by the Airline (why would customer pay for cancellation of the ticket by airline) No urgency shown by Gaura to resolve my flight cancellation. When we need to book a flight u get prompt followup and multiple followup but nothing when you have to resolve the genuine issue. I am planning to go to VCAT if the issue is not resolved. Abhishek and Ashwini Sonthalia are you looking at bad customer experience and mental torturte this causes to customer. Ihave been with Gaura for last 10 years and this is the service i get

I am from Melbourne. The agent never says his name clearly as they want to hide their name. They say it so fast that even an Indian will have to ask 5 times to spell it out. In the last 3 years, I decided to book 3 tickets with them two times. The first time a lady from the Kolkata office [I questioned to tell it out] told me she will ring me with 3 quotes in the next 30 min. Never rang me. I booked with SA direct hence. Today, they cut me off while booking return tickets to India. Did not call me back. I called back immediately. Another person said Dev is busy with a new customer. I said I have not finished with Dev. If this time Gaura tells me to stuff up, I will never ever call Gaura and will tell all my friends to back off. The new guy too hung up on me now! Unbelievable. Untrustable. Pathetic service management in 2022. Gaura will not and should not last long. Imagine asking for a refund from them! I heard that Gaura is a tiny office with one or two rookies. It is a SCAAAAM. You have been warned.

Thanks to Ashwini who look after my issue in person and resolved by providing me flights without any additional cost.