Jaimie helped me with a enquiry I needed dealing with. Very professional and timely.

After a terrible experience where are flights were delayed then cancelled, Maisie Allman, a guest representative, was amazing and swiftly amended our booking to a lounge 3 days later which was greatly appreciated and rare in response nowadays.

I had been charged double for the lounge I had booked. After a couple emails and some proof of a double payment, Jaimie Brown has now reimbursed me for one of the payments.

Fantastic customer service. I booked a lounge and my money was taken. Website however crashed and I didn’t get confirmation of the booking. This was sorted very quickly and efficiently by Maisie Allman at customer support. I now have my confirmation email. Thank you Maisie.

Big shout out to Maisie Allman for her excellent customer service in re-booking a visit to LGW No1 Lounge following a flight cancellation last year. No hassle at all using our credit.

Maisie Allman to the rescue! I was hopeful of treating my family to the lounge experience, but had difficulty making the booking. Maisie sorted for me, very efficient, responsive and helpful - thank you.

Staff no helpful and no respectfully We feel not welcome there they don't want u to stay by the window Never go there again £96 not worth to go

Jaimie Brown dealt with my enquiry swiftly.

Our flight got cancelled from Gatwick to Heathrow and we had a group of 6 booked for the lounge. I emailed and straight away was offered a credit for the lounge. Maisie was great and has booked our lounge for our next holiday. It was straight forward and hassle free. Thank you

My grateful thanks to Maisie Allman who was brilliantly helpful to me. Several emails went back and forth, and she was attentive throughout and ensured my questions and queries were well taken care of. She also took the trouble to check the final booking for me to ensure all will be well next week. Thank you very much for this terrific service.