I accidently mistyped my email when making a booking. I was unable to access the booking to correct the mistake. I contacted No 1 Lounges via the form on the website and within 10 minutes received an email from Maisie Allman to inform me the mistake had been corrected and I then received a confirmation of my booking as well. Excellent and prompt service

Customer Service Customer Services Jaimie Brown in customer services was amazing in sorting out a booking error that we noticed less than 24 hours beforehand. It would’ve been so easy to just say ‘sorry there’s nothing we can do’ but Jaimie was quick and responsive to sort out the issue - thank you!

We booked No1 lounge for a flight where my wife and 3kids were taking a trip to Spain. We needed to make a switch from North to South Terminal lounges and connected with - ​Maisie Allman via email who was fantastic. She was fast, responsive and super professional. She helped us navigate the change and let the staff know - who were very accommodating. This is a popular lounge that can get crowded but guest relations representatives like Maisie who go above and beyond really make the difference. We were thankful for the lounge to contain the kids pre-flight! Thank you Maisie

The No1 Lounge at Gatwick North is a disaster from start to finish. Upon arrival, we were turned away and told to come back in 30 minutes in the most condescending of terms, only to be berated for sitting in a poorly marked "reserved" area while retrieving jackets from our bags. This hostile welcome set the tone for our entire miserable experience. When we finally entered the lounge, we were appalled by its unkempt and chaotic state. The staff seemed determined to make guests as uncomfortable as possible, with their unhelpful attitudes and condescending manner. Finding a seat was nearly impossible, and when we did sit down, we were promptly told to move without any explanation of where we could actually sit, we were gobsmacked to see another couple sit in the same seats only minutes later who were left unhindered. The food situation was nothing short of revolting. Not only were the options severely limited, but we witnessed a guest brazenly contaminating the buffet by sampling food directly from serving pots and returning it - all while staff turned a blind eye to this blatant health hazard. The bar was woefully understaffed, with a single server struggling to manage an endless line of thirsty, frustrated patrons. To add insult to injury, the lounge's advertised 3-hour stay is a complete fabrication. In reality, you're max stay is 3 hours before your flight, not allowing for the min 45 mins to get to and board your flight, significantly reducing your time in this so-called "luxury" space. The staff's utter disregard for customer satisfaction was evident in every interaction. Their sole aim seemed to be making guests' experiences as unpleasant as possible. This lounge is the epitome of false advertising, promising a premium experience but delivering nothing but frustration and disappointment. I cannot stress enough how strongly I advise against using the No1 Lounge at Gatwick North. Save yourself the money, time, and inevitable aggravation. This was, without a doubt, the worst airport lounge experience I've ever had the misfortune to endure.

fantastic email booking experience via Jaimie Brown, who was responsive, helpful and friendly, even finding space when I thought the lounge was full.

I had credits for past bookings made during Covid and Jaimie Brown at Guest Relations could not have been more helpful in managing future reservations using these credits. I can thoroughly recommend.

Loved the lounge, it made my delay bearable and more comfortable ! Jaimie Brown provided excellent service also, would definitely recommend.

Maisie Allman was extremely helpful

The title says it all really. We visited June 2024 never did an airport lounge so was excited to give it a try, after the experience unlikely to do it again. We arrived 20 minutes early friendly guy allowed us in early, noted we had added champagne greeting drinks to the booking and would look to sort them soon. Seated us and showed us where things were so pleasant introduction. Seating area we chose and table grubby not clean at all seating really unclear crumbs everywhere and the whole place felt bit sticky grubby etc. Sat and sat and sat while the waitress attended a couple for about 20/30minutes getting them to upload a positive review online with a OR code. When she finally came over asked if we wanted drinks we said well your colleague has advised they would sort champagne so better had wait for that before ordering any more drinks but she took our food order (food by the way I have had better microwave food). 1 hour in and no champagne which we paid extra for and no one coming to check it we wanted anything additional. So I went to seek a member of the team and queried having the champagne we paid for refunded as it was 1 hour into a 3 hour slot we booked to be there. The member of the team was pleasant and apologetic advised she wouldn't know how to refund it but as a gesture of goodwill would offer us a bottle of champagne. We accepted and she brought it over to us and apologised again, and we finally had our first drinks since being there. The first waitress then avoided us for the rest of the time we had to go find her to order a gin and tonic each. Which she responded that she would bring them over, when she did so she quizzed us about if we had been delayed, if we were both fit to fly and just asked too many questions it was bizarre....sorry we had no drinks for over an hour and we have had 2 glasses of champagne at a reasonable hour of the day which no indication of being rude rowdy loud etc. were were in fact the quietest guests in there showing no reason why we wouldn't be fit to fly or intoxicated at all. We finished the gin and tonic and left after being made to feel uncomfortable staying there. For the price we paid, the poor service, the accusations of being drunk when we hadn't had chance to have a drink and the overall cleanliness and offering I would say .... Don't bother, Wetherspoons food be better, quicker and you be guaranteed to be served and get more than one drink to start your holiday off right.

Really good experience in an airport lounge at Luton , Wendy was excellent . Thank you