Great customer service, It was easy switch from British Gas to London Power; LP is much cheaper than British Gas and other suppliers, customer service: quick response as always whenever you need them, easy to send your meter readings.

Octopus has provided me with excellent dual cover. Staff member Faris has been very helpful and prompt in providing support. Amazed how well this organisation is run and equally amazed at the high levels of customer support. Reliable, Trustworthy and Caring.

Very quick response and Sophie was very helpful to sort out my new contract. Recommend

I am new to London Power/Octopus but have found them both quick and accurate in their responses to queries. Most recently Sophie from Octopus helpfully & very quickly sorted out a query I emailed on my bill.

Have been using Ocotopus as my energy support and love their support. Abby from the support team was great in helping me with my queries.

Quick and helpful response

It was so nice to speak to a human being! My current supplier Eon, don’t answer calls, emails or even their online chat! Nikita at Octopus was so extremely helpful, friendly and knows her stuff. She helped me sort everything out to change to them without any fuss and made me feel I am a valued customer.

I have never had such a pleasant experience speaking to an utility company. I am currently moving and there are some complications with another energy provider at the new place. Hayley who answered my call was incredibly friendly and patient with all my queries, went the extra mile in providing all suggestions and practical solutions for each potential scenario. The whole call felt more like catching up with an old friend rather than dealing with something that is notoriously known to be stressful!

I have just switched to Octopus Energy and so far it's been very straight forward. I had a query about my new account and received a friendly reply back from Emina, from Customer services. I am hopeful the great service will extend to the continuity of the contract. Thank you.

Emina at Octopus Energy has been extremely helpful in helping us with our enquiry. She has been efficient and we couldn’t have asked for a better experience.