Excellent customer care, Sophie was very quick to answer my email providing the info I requeated. In general I'm very happy with London Power, they're all very professional, statement are very clear to understand and the tariff competitive in comparison with other energy suppliers. I definitely recommend London Power/Octopus energy!

I received great levels of customer service during my recent enquiries. My case was handled by a guy called Elvir who was always on hand to answer my questions and ensure that my case was resolved in the correct manor. I would certainly say that this company gave exceptional customer service and I would definitely be willing to remain a customer for longer based on this.

Great Service - I transferred to octopus energy nearly a year ago. Everything went smoothly. Each month I give a meter reading so get an accurate monthly bill. I also get to spin the wheel of fortune and this month got a win - £1. might only be a £1 but every penny counts and next time I might win lots more. Whenever I've had any problem or query it has been dealt with quickly and efficiently - most recently by Dan. Do ask your friends if they are already signed up, if so they can give you a referal link and you both get a nice little bonus.

Grreat customer support from Gareth at Octopus Energy. Had a wobble with renewing my tariff and he provided the information almost instantly by email to enable me to make the decision to stay! Thank you, looking forward to another year with you.

I've had a great experience so far with Octopus despite a slight issue with billing. Leonta ownership of the issue has sorted everything out! Big thanks again :)

Great customer service from Dan at Octopus Energy supporting me on a query about my account.

Octopus Energy have always been helpful,friendly and approachable. The one and only reason I've left is purely financial. Would highly recommend

The service is great: my call was answered quickly and the person I spoke to was able to quickly verify my details. I needed to add a second name to my account. This was done with ease. They were then able to send me a new statement within minutes, featuring both names. On top of that, London Power have been able to use my existing smart meters, which I was told by other companies was not possible. This means I'm getting accurate bills and not having to check each month. Plus, I am happy that profits go to benefit Londoners not shareholders, and that my electricity is 100% renewable.

UPDATE to my previous review. Terilee called me this morning and she was very nice and helpful letting me understanding better my usages. She apologised and did a lot for me. She changed my tariff to a lower one and gave me better advice on how to set the in Home Display which, finally, now is working. We tried to get readings on my meter again, but it only shows the day usage and that's why I couldn't understand what my consumptions were. Someone is going to come to show me how to read the meter. She also sent me the contract and reduced my bill using the new tariffs she put me on. Thank you so much Terilee, I really appreciate what you did for me today! ------------------------------------------------------------- I switched to them on 23rd of January as I read good reviews about them and they had the best tariffs. I was on a prepayment reader and I asked to change it for a smart meter as they told me it would have helped me to save money and I would have got better tariffs. On the 25th of February the engineer came to install the smart meter. After installed it he said to wait 24 hours to see something on my monitor. After 24 hours there was anything on my monitor and when I wrote them, they said it could have taken up to 14 days. So I waited... After 14 days still nothing, not even on my online account I could have seen my usage. I called them again and they said there was a problem and would have fixed in 1 week. That was on the 12th of March. On the 19th of March, still nothing and I wrote them again. They said that they were looking into it and after a few emails until the 24th of March, a day before my direct debit had to go through, they said they could have cancelled the direct debit for March as there were still problems to get the readings from my meter. On the 25th of March at 10:28 am I got an email confirming they cancelled the direct debit, at 11:08 am (what a miracle!) they sent an email saying that they finally got to read my meter and they charged me 301 kW for day and 167 kW for the night. On my meter I could only read 302 kW. So, a total of almost £79, I live alone in a studio flat and I can tell you I was spending less with a prepayment meter. I wrote an email immediately and they still didn't reply, so I called this morning. On the phone we tried to get the reading from my meter and it only shows 1 reading, so, where these 167 kW for the night come from??? They can't explain. So, I have to wait one more week to get info about the meter installed on the 25th of February, in the meantime, I'm in debt with them... I'm going to contact Ofgem and Citizen Bureau Advice to try to get my contract cancelled as I'm not getting the service I asked for. Ah, I was forgetting, never received a contract either.

Octopus customer service is 2nd to none - today Shawnee shone - thanks to you and the team - Steve