I don't even want to imagine what I would do without them. Fortunately, such an excellent service was able to return my money. I sincerely want to recommend this company.

Prompt helpful response, thank you Sophie!

Excellent customer service was offered to me during the phone call. Time was not an issue. Appreciation acknowledged about the time I had waited on hold. Favourable outcome Achieved. Well done Octopus energy!

I was worried having heard recent news about gas suppliers being in financial trouble because of rising costs of gas. I wrote to London Power to find out if they were included in the companies requesting Government help. I received a reply from Sophie Fuller almost immediately which reassured that I did not have to worry about my future gas supply. I was amazed to be answered so quickly.

Really happy with the speed I got a response from Sophie when I emailed about smart meters. I felt there was a more personal service than the usual pre written answers you get from many companies.

Unlimited thanks to them for the quick work. It was the best service I have ever seen. Now you know who to turn to for help.

Lost my key and the fast response by email was fantastic. No delays but pure A class customer service

Best price for my usage, frequent monthly emails about keeping me updated about my usage. Only need to contact them once so far and that was easy and had the desired outcome

Unlimited thanks to them for the quick work. They worked very hard, not laying hands and being able to return everything to me. I would like to work with them again, just because of their good attitude towards me.

I moved house and decided to continue with London Power (Octopus) as energy supplier in my new home. I emailed several times with questions and Sophie from Octopus customer service responded quickly clarifying the process and putting my mind at rest, as moving is stressful at the best of times! I find them trustworthy, and appreciate the quick and clear communication to my queries.