Have been with London Power now for over two years and have always found Sophie quick to respond to my queries with quite satisfactory information. I have no problems during my association with the company and their service and value is secind to none. I would definitely recommend them as your energy suppliers. B Harrington

Talking to a Daniel just now who was very informative and advised me to stick to my current energy supplier till the issue of the fuel prices has settled before switching over in case I missed out on any deals that might be offered by them. Thanks Daniel

5+* to James Smith at London Power (parent Co. - Octopus) who explained explained all my bill, the current price cap and referred me to the Martin Lewis site. LP customer service is very good even if they do hide their telephone number away in small type on the bill. Only negative is that when my fixed rate finished in January 2022 LP never offerred any other fixed rates. This is crucial to keeping customers. Never discussed or offerred up any rates in any phone calls since January 22.

I have been a client of Octopus / London Power in 2019, 2021 and now 2022, and have found it a pleasant, helpful, costwise experience. I appreciate the attention to detail, the ability to actually TALK to a real person and 100% recommend them. For me, they do not have to be the least expensive, just reasonable as the service and facilities they offer make them at present my favourite choice.

Spoke to Lewis just now to get a lower priced fixed tariff starting at the end of September. Lewis was very knowledgeable about per kw hour prices and reassuring about the price going forward. I feel a lot less anxious than I was before speaking with him about the Ofgem price cap increases.

Good service

I had a minor, but worrying, issue about pressing the wrong button and so increasing my direct debit by 600%+ ! Phoned LP and spoke to Sophie – the call was answered quickly, she listened careful and fixed the problem while I was still talking to her. Reassuring, empowered and friendly. LP stands out like a beacon of great customer service in a stormy world of AI and “menu options”

So nice to have a company that responds quickly and in person! Brilliant

Sophie was excellent and dealt with my query quickly and efficiently first time, there was also only a very short wait time before being put through.

Love that London Power focuses on renewables and that they are so fair with their prices. Thankyou!!