AWR withdraw $$ from my bank without my consent I spoke with Michael on 05-14-24 asking why they did that? he couldn't explain and had to put me on hold 3 times. after a long while they agree to put my $ back into my account, gave me two conformations #s and to my surprise they only put halve of the $...a total SCAM Co. I will report this to BBB

They gave me a number to call telling me to call them when you call you can't even get hold of a live person and then afterwards 3 weeks later say it's not covered under warranty it's a scam also you can even understand half of the people that answer the phone. American!!! Key word American water resources sucks they don't want to help you for crap

82° in my house 60° at register normal use to be 43° @ register. AWR paid hers and his plumbing and A/C $1,500,two days later AWR tells me they paid $2,200 to let freon out had 500 pressure high side. That the visit before they are the ones that unessessarily over filled freon into my a/c unit. I think my compressor is getting weak yet not obvious enough for them to determine to fix so I'm stuck no fix and my deductible cut in half. OUC Electric providing this AWR warranty package thru my utility bill payments. Basically last visit is $2,250 labor cause not parts were replaced. Now I find tech informed me charge was actually $300. So AWR is exaggerating the cost. Unless they are not able to explain correctly. I guess stuck with high $500 electric bill and weak unit I guess I need to call Bryant a/c about there unit. And or original installer Bellaire

Money scammers. They don't do anything but take your money. Had to hire my own contractor for $150 because they didn't respond until 3 weeks later. Had a main drain clog couldn't use any water or flush toilets

I believe this company is a Scam, I've been waiting over 2 weeks for this warranty service on my malfunctioning well. I've called 6 times and each time I've been told a contractor will call me that day to repair/replace the pump. No call, nobody showed. I asked for a supervisor and I was told "none available". I had to strain to understand what the people answering the phone were saying as they spoke broken English. I'm going to file a report with the Pa. Attorney General Consumer Protection Agency. This company needs to be investigated and made to return all money that they collected from these Fake Warranties.

I was paying for similar coverage for about three years at about $8.00 per month, but something seemed wrong. Years ago I recall someone saying they would make a lot of money offering similar insurance. They bragged about it and never talked about paying claims. Having been an insurance accountant at one time, I knew you had to set aside money for claims from premiums collected. In 2008, AIG's president, Maurice Greenburg, set up a company that collected premiums with no reserve for losses. The rest is history. So I was leary of this so called insurances for sewer losses. About two years ago, I discovered that my homeowners insurance covers these losses for about $20 per year. I haven't looked back since. Be careful. These companies will send mail with township logos and American-sounding names, and it will all sound good until you try to collect. Let me also include Carshield, the biggest scammer I got caught by. They use another company to do the administration, and they never pay off. It's all in the fine print. Good luck to all my senior friends. We need each other's backs.

My aunt was paying this "outfit" $6.49 a month for "coverage." Sadly, she passed away in late 2023. We just discovered AWR had been helping themselves to triple the amount of the annual premium of $77.88 via ACH, that I'm not certain she even authorized. Also, I found where she paid a plumber $300.00 in September of 2023 to unclog the kitchen sink. If AWR was legitimate, they should have paid that expense. In my opinion, they prey on the elderly and are set up to scam. After I emailed her death certificate, they still withdrew additional monies...the very next day. Steer clear of the shysters.

They are a SCAM. They denied my valid claim and cited it was a pre-existing condition. When pressed they initially stated it was based off the notes of the plumber but that is not accurate. The plumber that they hired to come even stated that it could not be determined WHEN it occurred. Made me wait another WEEK without working water to deny it for the same reason and continue to refuse to document it in writing. AVOID

This is a scam company for fake insurance. They have been taking advantage of elderly and disabled people for years. They pretend to be the local water department to trick people.

Clogged kitchen drain I have a clogged kitchen drain They will not cover to unclog the drain because my plumbing under my sink was “done wrong”. A legitimate plumber who can’t unclog a kitchen drain is pretty bad! What a complete joke of a company, while they are telling me they aren’t covering my claim they are still trying to sell me other insurances.