I have used this company for warranties for years, but, I have decided to cancel all my policies with them due to the company going way downhill. I had to call four times to get a sewer clog resolved. The first person forgot to submit the claim to RotoRooter, and the second person called the wrong RotoRooter and told me I was out of the RotoRooter territory (not accurate). The third person avoided the issue entirely and tried to sell me more warranties. The fourth person finally understood what I was saying and contacted my local RotoRooter. The people answering the telephone are not trained well, and they don't speak or understand English well. This company has become a sham!!

Why are all the reviews only for 2024. Is AWR just now starting their protection line service??? Not sure how they would have received my information unless the city water company sold it to them.

Not sure about all these complaints. I recently enrolled. My mailed card EXPLICITY stated this was only for water lines OUTSIDE the house. Not faucets etc. With a 120 yr old house in Detroit water line damage replace costs $5-10,000.00. $9/Mo well worth. Every negative I read has NOTHING RELATING TO OUTSIDE LINES. Maybe my policy is different?

Just received their postcard wow, so glad I came here first to read reviews!!! SCAM Stay away!!

I am dealing with this shistie company right now. I saw water puddling at my shut off valve next to my home on last Wednesday evening. Call AWR the next day. According to some of the reviews I read on their site, a tech came out the same day. Guess what....my appointment was the following Monday. Water leaking for 6"days. Took off work to wait for tech from 1-5 pm. Large window! I waited and finally received a txt at 1:30 saying he was on his way. I never saw him. Called the company and left message. No response. Called AWR, they say he came out and said my type of water line and water valve was not covered. Leak in meter box. Does this make sense.?? How do you pick and choose the type of water line to cover? I asked for someone else to come out and the rep said I would have to pay someone for a second opinion. Please don't get shocked like me when you need this service. I have to find someone to come out and repair my water leak. TERRIBLE!!! 😞

I've been paying for two services, electric and unlimited water & sewer line coverage. So a few months ago I needed a electrician they told me it would take 3 weeks for someone to come out. I went out of pocket and they never reimbursed me. Today, I needed a plumber bathtub faucet leak, they said it was not covered only outside dwelling. I said ok, I have a small leak on the outside spigot.....after being on hold for 15 min they said that wasn't covered either. I immediately canceled both alleged protections. Waiting for a refund now.

Horrible. Do not use this company. They do not send anyone to fix anything and just take your money. It's a complete scam!

I just received their post card today and automatically thought.....scam. Came here and low and behold, the consensus says indeed it is. Throwing this card right in the recycle can.

We just received one of these "letters". It looks like a scam, so I came here to check it out and sure enough, it is.

I received American Water's solicitation letter on June 21, 2024. On the face of it, something just didn't sound right. For example, their letter has the following statement printed in small bold type: "American Water Resources is a trademark of American Water and used under license, but is not owned by American Water. As such, AWR's optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR's prices are not determined or controlled by American Water or its affiliates." That's alot of twisted rhetoric that sounds like a cop-out to me, so I came here, to Trustpilot, to see what others had to say, and sure enough, it appears they're just off-shore money collectors who provide no service nor value of any kind. My thanks go to all who posted here to warn us of these awful scammers, and thanks to Trustpilot for hosting these reviews. Needless to say, I won't be sending these clowns any $$$.