Amazing product! Amazing service! Quick delivery

Ordering was so quick. The website was easy to navigate and process our order. Our order arrived in 2 parts - the slide first and then the rest a week later. The deliveries were seamless - quick and easy. Really happy with the delivery people.

Tramploline was delivered as required before Christmas. Assembly did take a few hours but it was as per instructions. There was an issue with a broken buckle on Projam pole, requesting replacement from Jumpflex. Family and grandchildren have been enjoying the extra space of the larger 14ft trampoline. Good way to play together.

This product is the best you can buy. Both my boys have the trampolines from your company for their children. The Children are very safe which makes me happy. Thank you for replying to my email. We are very very happy. C

You’d be better off buying a cheaper trampoline and replacing it every few years once sun damage kicks in. Just found out “weather damage” isn’t covered by warranty after wasting $1500 on a trampoline I expected to outlast my kids childhood. Entire safety net has basically been rendered useless after 14 months now due to the sun destroying a few clips. Completely inevitable given what the product is.

The kids just love our Jumpflex 12 foot trampoline. They are aged 9 and 13 and it's big enough for both of them to really enjoy jumping and flipping, etc! The quality seems very good, but I don't think it's as "easy" to put together as we hoped when we ordered it. We also wondered if we might have ordered a roof for the tramp to protect the kids from the hot sun, but they would have just been bumped their heads on that with every jump. When we ordered it, we were a day late after the guaranteed pre-Christmas delivery, so I rang them to gauge how things might go. Interestingly, the lady seemed keen to discourage me to buy a tramp, saying that she didn't think it would make it anywhere near Christmas... We ordered one anyway online and it arrived a whole week before Christmas. So well done Jumpflex and thank you very much! :)

The trampoline is excellent, good quality. I was how ever missing a part of the trampoline, these things happen. My review is based on the time it took to get hold of a customer service representative which took a few days of calling. But with that said when I did get hold of some one they was extremely helpful in getting the parts out to me in good time.

Customer service was fine. But having to pay for a new net and spring protector only after 4 years seems crazy. You should disclose that your trampolines only last 4-5 years. The bottom metal legs were completely rusted out, however this was covered under warranty. Great trampoline, just disappointed that half the product falls apart after a few years.

Delivery was quick. Set up with one person is not very easy. The spacers snapped putting it together and then when it was up. The gap between the net and the mat is a negative. And the metal hooks that attach the net to the mat keep coming out. Haven’t received the replacement spacers yet but I think they will just snap again. Bounce is fine but all trampolines should bounce okay. All in all an average product in my experience.

Delivery was smooth. Construction was pretty straightforward. Build quality and finish all good. Very satisfied so far!