On the basis that when something goes wrong it's a company's chance to impress customers, Rinkit lost marks for having broken glasses in the pack I received but gained 5 stars for their prompt response and no-hassle resolution. Two days later the intact replacements were safely delivered.

I cannot believe the level of contempt this company has for its customers. Upon scrolling through the Black Friday 'offers' this year, I noticed that the full price of many items appeared to be very high, raising my suspicions that the company was artificially inflating its pre-sale prices in order to make its sale prices appear highly discounted. My suspicions were correct - all the pre-sale prices have now miraculously vanished and the regular prices of many goods are the same as the Black Friday prices, which were supposed to be up to 75% off. For example, the 115ml Klasik Turkish tea set was advertised as being reduced from £19.99 to £5.99 during the Black Friday event, yet the regular price is £5.99. This is the case for prices across the whole website. Is this not illegal? It's a disgrace and I certainly won't be shopping with Rinkit any more.

Always quick shipping, good quality products. Excellent customer service. Would highly recommend this company.

I ordered a set of 6 mugs which arrived quickly and well packaged. I checked them thoroughly a couple of days after and noticed that one had a chip on the base. When I contacted them with a photo of the damage they immediately replied and are sending out a .replacement without my having the hassle of sending them back. The service could not have been more prompt and helpful.

Excellent customer service. Speedy delivery too. I had some damage to my delivery. Dealt with extremely quickly and professionally. Replacements received ultra quickly.

Brilliant company, ordered a few items for the first time all fabulous, but 1 of my 6 martini glasses was broken, and as this was a gift i needed the full box. Messaged Rinkit and Mathilde replied straight away with an offer of a full replacement. Fabulous customer services. Will order again. Thankyou.

Excellent customer service after an order arrived damaged. Immediately apologised and returned- sent item with no quibbles.

Excellent customer service -replaced a broken item with no quibble and an apology so would definitely use them again..

I ordered round lacquer trays although 2 of them came chipped I emailed the company they responded very fast there customer service was excellent, they shipped out replacements straight away I have received all my items and I am very pleased. I definitely recommend and will be ordering again.

I ordered 60 wine and beer glasses from Rinkit and unfortunately 3 of them had broken during delivery. I emailed Rinkit and the replacement items arrived the next day. I'm really pleased with the products, fantastic value, and great customer service to rectify the problem. I'll definitely order from them again.