I have written a review already on my difficulties dealing with this company. I have been unable to make any returns through the UK website. I finally got a response from Tennis-Point through instagram messaging. They said they were restructuring their systems but could not give me a timeframe for when they will be up and running. Consequently, 2 weeks after receiving my order I remain unable to make a return. It's interesting to note that a UK company called Tennis-Point UK Limited (company number 13064027) was dissolved on 11 March 2025. This company may not be related to Tennis-Point Europe GmbH, but it is my strong suspicion that it is. Trading while bankrupt is, of course, illegal. Either way, I would advise you not to order from this company until the position is clearer.

Ordered a bucket of tennis balls 8 days ago, still no dispatch email. Emailed to the company and just straight bounced back telling me to click "Contact" in their website which is not functional.

Can anyone help? I brought from their other website running-point.uk. Can anyone advise on what address they have sent the items back to. I want to return my items and then do a chargeback on my credit card. I ordered multiple sizes to try. And also the sent one set of trainers in a size - 7 sizes larger. Hence i need to return these also.

I have had the same issue mentioned by others. I wanted to return an item and found that the online return system does not work. The email address they offer is unmanned and I have had no response to the contact form I submitted on their website. I have now paid through the nose to send the parcel back to their address in Germany and preparing myself to pursue a refund through my credit card provider if needed.

Absolutely terrible experience with Tennis Point! I have received an incomplete order, where the missing item is a tennis racket, worth more then 200 euros! Its impossible to contact them via email and phone anymore, same as the contact button on their website doesnt work! honestly, i have no idea how to get my money back now

I have been trying to return a two pair of shoes. It is impossible!!!!. unable to print off a return label. I tried to contcted a customer service but no replays since 7 days. Please can someone advice me what to do ???

I have been trying to return a tennis jacket, but am unable to print off a return label. It is impossible to complain about this as customer service does not seem to exist. It seems I am not the only one to suffer such an experience

Awful disgusting and non existence of customer service i will never buy from this website again after being a customer for several years . I hust recently bought tennis shoes and clothing and tried to return some items. The website return service doesn't work . Their interactive communications on website site doesn't work. I have completed several form with no response. I also emailed them and the only answer I get they are not reachable and their phone numbers are no longer working. This is disgusting I dont know how they get way with it .

I absolutely no longer recommend Tennis Point, despite having used them successfully over the years. The K-Swiss carpet tennis shoes I ordered arrived and are too small despite me having ordered a half size larger. I now seem to be totally unable to print the return label as suggested and cannot find a method of contacting Tennis Point to ask for assistance. I am extremely unhappy and sadly will never use Tennis-Point again. I do not recommend them if you think there is any chance at all that you will need to contact Customer Services - they don't appear to exist :-(

I bought tennis shoes and wish to return two pairs of them as size are not right. I have tried to generate the return label from return portal which doesn't work, I also attempted to email them to ask for assistance with my return, but the automatic response tells you that they are not reachable. I tried to call their customer service number listed on the website, and was told their customer service is no longer available by phone. They make it impossible to return those shoes, there is no customer service at all.