Ruim voor de Kerst twee kapjes voor de kleine Fatboy besteld. Liefst had ik deze via Bol.com besteld, maar daar kon ik geen beschikbare vinden en op de site van Fatboy wel. Géén kapjes. 5 mailtjes. Tweede week januari, ik kon kiezen tussen de kapjes of een creditnota. Kerst is voorbij dus graag creditnota plus storting. Tot heden niets ontvangen. Niet bereikbaar/niet aanspreekbaar. Bij een premium product verwacht ik correcte service, ook al gaat het over een kleine bestellling. (€40).

Zero ! arnaque total ! Jamais revue ma commande ! Pas de service client excuse covid !!! C est ça oui ils vous prennent votre agent et après terminé

Zitzak van 150 euro besteld maar is nooit geleverd. Volgens de track & trace zou deze echter wèl geleverd zijn. Verschillende mails gestuurd om dit na te kijken, maar men antwoordt niet meer en biedt ook geen oplossing aan. Wij willen ofwel de bestelde zitzak, ofwel ons geld terug! Jammer van de verschrikkelijke service, want we zijn anders wel fan van de producten.

Bought a bean bag from Fatboy Netherlands and had no communication for 3 weeks. Due to lack of communication (I emailed them twice for an update) I decided to request a refund. 1 day later my order had miraculously been shipped. Having paid for my bean bag and shipping costs, I then get hit with a UPS bill for over £50 for unpaid import fees. I Haven’t heard a peep from Fatboy regarding a refund despite multiple attempts (email, Instagram, Facebook) or to process paying my shipping fees (that I’ve already paid for by the way!!!!) ....... absolute bunch of Cowboys - avoid at all costs!!!!!!! If you do really really need to get something Fatboy, find a UK dealer. Shocking shocking shocking!!!!!!!

Fatboy - more like Fatwallets!! Bought two Grand Edison Lamps, £1000 in total, and have bought further small lights as well. One of the large lamps has stopped working, and to date we have not been able to get hold of them via email, letter and they are not taking calls because of the pandemic?!! The UK are in full lockdown and manage to trade and deliver customer service succesfully. Im not letting this go - and would advice other buyers BEWARE!! Excuses are not part of customer service!!

They don’t even deserve one star! We’ve spent a fortune and received disgusting service. Totally useless. Stay well clear!

Ordered a product from Fatboy over a month ago which has not arrived, tried to contact customer service numerous times but no reply. There is a message that they are not accepting phone calls due to Covid 19 which seems like an excuse, most other firms seems to be coping with the pandemic perfectly ok. I would avoid them at all cost!

Délais annoncés fantaisistes. Les délais réels sont à minima deux fois plus long. Quand on les interroge à ce sujet, ils répondent qu'ils sont au courant! Livraison gratuite annoncée sur le site, mais facturée quand même au moment de la commande... Pas correct!

I bought a service from this site. They told me the service would take 3-4 hours. The service would be starting at 1pm est. I was online Information ready to go, they told me that the team took another order over mine and i would have to wait. I had already paid. Then they proceeded to finally start, played for maybe an hour logged off and told me now it would take 3-4 days to finish. Obviously I wasnt happy. All i got was a bunch of excuses about why they spent my in game currency and then they decided to just refund me instead of completing the order they started hours late. Also compromising my account security. I would give this a negative review if possible. Do not purchase from this site, they are like used car salesmen, they will tell you what you want to hear in order to make a sale and then sell you a lemon.

Super goede service. Telefonisch hele snelle reactie. Ik ben enorm blij met m'n Edison lamp! En een snelle levering ;-)