Good in parts christmas dinner not so great, got off to a bad start coach was an hour late, enjoyed it to a certain extent the trips out expecially overall not so great though.

It was very easy to book by telephone. A very pleasant and helpful gentleman made it so easy and stress free. But I could not book online it would not let me.

I was unable to book on line and the lady on the phone was extremely helpful

5 hours from Derby to London, no time for a meal was a dreadful experience. Paid to get a train back as we couldn't face it again

I had tried to book online, but then continued by phone. Freyer was very helpful

It almost went like clock work however the Coach we travelled in was poor in comparison to the two other coaches that we saw had come to the same venue from National Holidays and everyone said they felt like the poor relation in comparison ie our coach had no wifi on it, or visual entertainment however the coach driver was excellent and tried hard to please and includeall the fellow traveler.

Excellent service

Being picked up at 1am is not good and getting back for 4am at the end is also not great. Our driver down to Dover told us nothing and the driver back was even worse! Reece the driver in France was absolutely brilliant and I can't fault him. But the bus he was driving was small and cramped. The iternerary was too much and the Christmas markets didn't have as much as what we get in Winter Wonderland in London. Setting off to the markets at 10am isn't good especially on a weekend, it'd be better if it was set for during the week and setting off at 8am/9am from the hotel. The hotel was not great as there was nothing around it and the restaurant closed after breakfast so if we wanted to eat we had to eat whilst out which might be too soon for some people. If the restaurant was open we'd at least had a choice. I was poorly for one of the days and since there was no restaurant after breakfast I went hungry. This trip is not worth the money you spend. The driver has to stop but nothing at the service station is open after 11pm until 6/7am. It's just poorly planned! Don't do this holiday if you are considering it.

This was our first coach trip and will not be our last!! It was amazing. Our driver, Reece, was key to it being such a good holiday. He was professional, informative and fun. He was also an amazing driver and got us out of a tight spot not of his making! The coach was lovely, more leg room is always wanted but it was not cramped. The timings were perfect, enough time in each town and very clear directions from the driver as to drop off and pick up. We also went to a wine and chocolate store which was great for stocking up. The hotel was lovely, including the breakfast. We were given hotel details and itinerary about 10 days before so enough time to prep. Pick up was smooth and the organisation was brilliant. We all had to meet at services near Dover and this was a very smooth transition onto our coaches. This was such a great overall experience and made life so much easier having all the travel plans made for you.

The coach and driver were great, the hotel left a bit to be desired! Rooms were clean but reception staff need re training on customer service, very abrupt and argumentative. We arrived at hotel 5 30 pm and were told meal was from 6 30 pm, we went down for meal at 7 40 pm and were told meals were finished only on for 1hour we went to reception and got told abruptley that we were told this, which we were not! Under sufferance we were offered ham and cheese sandwiches, not very good service, spoilt whole trip with the attitude.