Only been using this app for 1 week, but customer service is helpful. Sometimes the app will get "hung" and I have to exit out and back in to fix, but otherwise, a good app for the price.

We liked the setup of the smart apps but was slow to load and would freeze up from time to time. I did not like that you had to click on each day if a person was taking a week long vacation. Also at the end of the year, we did not like the fact that you could not do a mass download, you have to download each employee individually.

So far really friendly, and sooo much better that paper. My problem is that there is no option to choose Puerto Rico anywhere. We have to choose any state to complete any "country" or "state" field.

The Application Tracking module does not properly communicate through email with the applicants. Instead it sends the correspondence email directly back to the user who initiated the email instead of the applicant? Summary - you cannot currently communicate with your applicants with the email function. Stops the basic function of sending prospects the basic company application to fill out? Update 1/29/19: HRDirect has fixed my issue stated below. It was a timely fix.

Excellent Software and excellent customer service/technical support. Have had two minor issues and they were corrected immediately.

I am pleased with Smart Apps. It has helped with the onboarding process of our agency.

I appreciate the attendance application as it makes it much more convenient to use rather than the paper tracking. However, it would be more helpful for our purposes to be able to have a separate bank for sick time and vacation time accruals. Also in the past few days as I've inserted info on the site, there seems to be glitches in not processing and I must sign off/on to achieve my objective. I would still however, recommend this to others.

Love the concept but needs improvement. Apps are slow to load, better instruction on how to use the apps are needed, need ability to put employees under more than one manager and would be helpful to have a phone ap. Thats all I have for now.

UPDATE: After I posted my first review and gave them 1 star I received a phone call about a half hour later. While they were unable to fix the problem in the software, I did come up with the idea to delete the 2 employees that weren't working and re-add them and start again. Thank god it was the beginning of the year. After using the software for a couple weeks now, I do like it. When a time off request is accepted it goes right into the attendance calendar. (way less work for me) There are a few things that I would change about it, but for the cost of it you can't go wrong. Had a rough start with the smart apps and customer service, however all is good now. Changing my rating from 1 star to 4! When you contact them it takes them forever to get back to you. I have 2 employees that I can't approve or deny vacation for certain days. It is frozen. I contacted them last week about it and they said that they were going to work on it. I also told them that I was considering getting the attendance app, but I had a few questions about it. You would think that they would want to sell me the app. I guess I will have to call them again. I would be willing to change my rating if they would actually help me and call me back.

The Attendance Calendar is acceptable. *I wish Managers can also see their calendar. *I wish additional time banks can be added to track other time off. *I wish to be able to print or download all calendar sheets together not individually. *I wish employee can view (only) their attendance calendar.