We have been looking for an applicant tracking system for almost a year. Most of the systems that we looked at were costly, had more features than we would ever use, and were not user friendly. For a small business, where each staff member wears multiple hats, we needed a system that was easy to use and we were not charged for a lot of features that we didn't need. I had been on the internet reviewing systems but didnot find HRdirect Smart Apps until last week. After reviewing the videos, I immediately purchased the apps. The fact that you can purchase only what you need was the deciding factor for our company.

The demo video posted on YouTube does not give too many specifics. In order to find out that this app isn't very efficient for my company, I had to purchase not one but two of them. My company has PTO, Vacation and Sick time. When purchased, that's when I found out I was only able to choose one. Because that doesn't work for all of our employees, I contacted Customer Service to ask about maybe a discount to purchase the other and the answer was no, no leniency, just no. So I purchased two and started entering in my employees and then their PTO/VAC/SICK hours and found that it doesn't accommodate our anniversary date reset. It's only useful if the employee's anniversary date is at the beginning of a month or the year. I again contacted Customer Service about a refund and their answer was no, no refunds. This is a terrible way to treat customers especially since it's not explained on the demo.

The HRdirect Smart App is slow sometimes. I also wish that you could place a comment or note on each applicant's record. For example, if you rejected them, you could put a note as to why they were rejected. Also, on the print-ready application, the font is very small. It would be nice if we could enlarge the font to be read easier. It would also be nice if we could upload our company logo to our online application to help with branding.

For the most part they are easy to use but I wish they would all "talk" to each other. Be nice to look in one place and have all of the information there instead of going to each app separately.

Great idea but it is to slow.

You sell a product, but should offer training on how to use it. I am too busy to take the time to learn how to use it.

Your application app works well. It is easy to edit the application and still remain compliant. The only issue we are having is to add-on additional users. We have requested assistance from HRdirect with little guidance.

Not able to import our employees. Only allows me to import name phone number and email. Constantly freezes up and gives error message. Have to log completely out and log back in and re-enter the data. We use a points system would be nice to be able to track them. Only have vacation-sick or none in the time bank. Would be nice to edit this or add a points bank

Thank you for all the support with this educational site, truly priceless!

Regarding the online application. The color of the font is too light. Just make it black, so its easier to read. The experience section. Have space for 3 previous jobs, many applicants don't see the button to add more jobs. This font color is also too light. The skills section. Have space for 3 skills, many applicants don't see the button to add more skills. This font is also too light.