Sent my Rolex GMT time master away end of November 2024, paid approx £655.00 for a repair/service to my watch it has been away now for 19 weeks hardly correspondence since I sent payment was quoted 15-20 weeks for repair no one answers the phone and stat 1-2 days to reply, not sure if I will get my watch back!

Great work, the watch has comeback looking practically brand new. Only criticism is a lack of communication and the time it took to do. Would I use them again? ….yes as I now have a second watch to wear.

Excellent, quality of repair to my watch. Definitely recommend and will use again.

Good quick service. Have used Luxury watch repairs before and would again. Like being sent a package to keep watch safe while posting, always kept informed. Easy online payment.

Omega Seamaster sent in for a service in March 2024. Much chasing, lots of excuses, and still no watch. Same story as many others. Avoid or lose your watch.

On the downside, they took longer than the quoted time frame to undertake the quoted service on my watch. However, when I spoke to their customer care team, they did all they could to speed up the process. When I received my watch back, it was exactly as per their quote and has been completed to a very high standard. Overall, I am delighted with the standard of workmanship, but it took a long time to get it done.

I sent my 45 year old Rolex submariner 5513 for an assessment and quote for a service,bracelet check *and repair if necessary,)clean etc by LWR. I received a detailed quote and summary of everything that needed to be done to bring it back to its former glory. Although expensive,I thought it worthwhile as I would eventually pass it on to my son. I received a secure,insured packet with return post paid and sent my watch in. I had been warned that it could take between 20-40 weeks as original parts for this watch could take time to source. After 20 weeks my watch came back in pristine condition,accurate to the second and looking like new. I couldn't be more delighted. I've read some grim reviews on Google and can only surmise they are sourced by envious rivals!

Great service as always,kept informed of repair and cost through every step can’t recommend enough,fantastic service thank you great job

Second watch I’ve sent to this company. On the first occasion I was a bit disappointed and scared that I had just sent my watch in to the obis considering the length of time the repair took, although in fairness i didn’t convey my expectations of them, I just expected it would be a couple of months, it took 4.5 months. All said I was delighted with the quality of the repair and work done. The second occasion my expectations were managed better, I was told from my initial inquiry how long the service would take (15/20 weeks) however it was returned in 11 weeks again (thank you) an excellent repair and service. All in all I am delighted with the quality of the workmanship especially and overall service I HIGHLY RECOMMEND THIS COMPANY. and I will be using them again. On a less positive note: I do think if they could address their turnaround time, (or is this the industry norm for quality workmanship?) the period of time people are without their precious time pieces is surely a deterrent to use this company regardless of how good their overall quantity of work is. In a nutshell, if you can live without your Crown Jewels for a few months this is the company to use for watch repairs and servicing. Kind regards.

Needed a repair for my 20yr old Raymond Weil. A little concerned at the thought of sending the watch away but soon realised there would be no issues. Great communication with regular updates. Repair completed ahead of schedule. Highly recommend Luxury Watch Repairs.