I have used LWR a couple of times for my Cartier Tank watch and their service has been absolutely fantastic. Nothing is too much trouble and their care and attention is top class. I’ve also been very impressed by their customer communication and aftercare.

Rolex of great sentimental value to me. Regular updates re progress through LWR service centre. Good to get it back. Returned within timescale.Looks really good, great to be able to wear it again. Thank you. PSM

I took a beloved vintage Rolex watch for a full service/ repair/ glass exchange and am delighted with the end result! As the watch is from the 1970s, authentic parts needed to be ordered etc and so I was originally given a maximum 40week lead time but the whole process ended up taking ~20weeks. I was given regular email updates and once all the parts were acquired, it was quick to have the watch back. (Many people seem to complain about the long wait times but it is the nature of the process- discontinued parts can take a while to procure!) The watch looks brand new and collecting it from the Hatton Garden store was very convenient. The service and correspondence I received throughout has been excellent and I would highly recommend this company to anyone needing (vintage) luxury watches restored. It also comes with a 3 year guarantee which is reassuring. Thank you to the team!

Extremely professional and efficient service by Charlie, we will always go here to get our watches repaired.

Helpful, friendly staff member. Great, quick service, competitive price.

Conversion of wrecked wristwatch to its original state

I was so looking forward to receiving my watch back and I wasn't disappointed Thank you so much the sentimental value is priceless

Very secure process. Great communication throughout the repair. Excellent customer service. Would use them again without hesitation.

The story below demonstrates how Luxury Watch Repairs (LWR) providing the service when a high value watch is to be repaired, battery replaced, etc. I have a Breitling Aerospace wristwatch ordered from New York some ten years ago. During this time, I got the watch main serviced by LWR twice and once got the battery replaced. For these jobs I paid some £800.0, what is – considering the value of the watch – acceptable. I must stress that during the times the watch was in my office in the original Breitling Box – because I am using it once a year – in special social gathering. Two weeks ago, I ordered a battery replacement for my perfect, spotless watch and sent it to LWR to London and got the watch back in some ten days. Some functions of the watch were not working as follows: the lightning of the two displays did not work, the alarm was voiceless (mute) and both displays were flashing permanently. This flashing generally indicates that the battery is out of power and about to discharge. I had immediately contacted LWR and (Costumer Service) asked me to send a video ASAP about the failures of the watch – what I did the same day. No reply was given for a week. During this time, I left a review on Facebook and contacted LRW for information. Another “gentleman” sent me a prepaid bag to send the watch back in it, what I did the same day. After the Facebook review Costumer Service suddenly sent me an email in which she apologised (and later in other ones again) and ensured me that from the video the problem were fully understood and ensured that the problem would be sorted under their warranty. Otherwise also stated that the functions of the watch should have been checked before leaving the service – what is self-explanatory because when you change the battery in any gadget (TV remote control, torch, etc) the first what you are doing is to check if it is functional or not!!!!!!!!!! A couple of days later a received an email from LWR stating that the watch is on the way to me (now received) with a FULLY POWERFUL NEW battery but there was a problem with the watch what they identified just during this SECOND battery replacement. According to LRW the previous battery was leaking, and this destroyed some elements inside and this led to the failures. When I immediately called LRW, a lady told me that they could not do anything because they did not have the authorisation from Breitling to get the parts needed – and suggested me to contact Breitling and get the watch repaired on my own cost. When I expressed my disappointment and highlighted that the leaking battery was placed by them, she immediately changed her version stating that the PREVIOUS battery was leaking and not that one placed in by them. When I notified her that the previous-previous battery also was provided by them in 2021 she changed the opinion again, stating that the battery had just two years of warranty, so it is out of that period. After this I asked why LRW had not told me anything about the “leaking battery” after the previous replacement, the answer was: they did not check the watch for that because I had not asked them to do so – and suggested me to read accurately the original quotation of battery replacement in which they stating that just battery replacement would be done – nothing else. But the Customer Service ensured me in the apologising emails (see above) that the watch should have been checked for the functions before being sent back to me and this would be done as priority at the second time. My question is: if a battery replaced, how cannot be seen that the previous was leaking, and why they did not tell me anything about leaking when the watch was sent back the first time? My answer is: because nothing was leaking before the battery replacement, and they applied the wrong battery which led to the problems. Further to this they failed to check that if functions were in order following the replacement!! To check the functions, there is no need to dismantle a timepiece, just use the only crown – as everybody does when using the watch. All in all: the whole story is full of negligence, lies and refusal of responsibility. It clearly shows me the LRW absolute not interested in correct job but the payment. The good reputation is important for them (therefore they sent me a customer satisfaction questionnaire BEFORE my watch arrived home) but to do something for it is just secondary. To finish the story: the watch and the whole saga will be shown to Breitling UK Official, the cost will be paid by me, and I am taking a legal action against this unfair, unreliable company. I apologise everyone for this time-consuming story but could be very useful for everyone who wants to use LRW in the future. Have everybody a good day: Dr Istvan Peocz

Massive thank you to Charlie for his amazing customer service during our visit to the Manchester store. We arrived with only around 5 minutes to spare before the store was closing, we were staying in Manchester for a few days therefore we were expecting to hand my boyfriends watch off for the battery to be replaced and collect before the end of our trip, however Charlie kindly offered to replace this for us before the store closed, meaning we could relax and enjoy the rest of our time in Manchester. we can’t thank Charlie enough for his help.