This has got to one of the worst companies I’ve had the misfortune to deal with. Wrong item sent. Can’t get the correct item sent out. Faceless company with zero customer service AVOID AT ALL COSTS

Beautiful product and packaging and wonderful customer service by Geraldine when I had an issue. Highly recommend.

I ordered a backpack for my daughter, however I wanted to change my order after seeing another one on the website that I liked. I started a chat enquiry on the website and Mary Joyce emailed me back really quickly and helped amend the order for me. Really quick and helpful customer service.

Excellent quality products. They make fantastic gifts for Christmas, Birthdays or any occasion. The customer service provided by Mary Joyce was great, she was very efficient. I would highly recommend ordering from this company.

I had a problem with my order, I didn't get any confirmation, so I E mailed them, Geraldine replied and sorted the problem within 24hrs. I will definitely be ordering again. There customer service is Excellent, Thank you Geraldine, Regards Carol

MELOJEAN was fantastic in helping me with my order. I have purchased many items from My First Years and never been disappointed. Great customer care thank you

Ordered three items and two were not as advertised (the material quality, font and font colour were very different to the pictures), and the third was poorly personalised (not central and not level). I contacted the company and they have not got back to me. Will NEVER use again. Update 24/12/24: Response below is correct however I did reply and when I didn’t get a response I sent an additional email and that was ignored. Sent a third email and that was ignored too.

I ordered a mini backpack for my son and after one use I realised the threads had come apart on one side. I emailed and within 2 days Melojan had organised a returns label for me to post it back and a replacement item to be sent by express delivery. So quick and easy. Thank you

Product damaged on arrival but quickly put right by Ewelina and the replacement item arrived ok. Would have been 5⭐️if right first time but great customer experience when things don’t go to plan is appreciated. I’d use again.

I stuffed up my order, I contacted My1styears the following day. I received a message the day after sorting me out and sending the extra items straight out, which I received the day after. Absolutely fantastic customer service and Dorota was wonderful and so very helpful. Thank you for all your help.