I placed an order for someone’s first Christmas present but I made a mistake on my order. I contacted the customer service team and Dorota offered a swift response as well as accommodated the request.

I wasn't happy with two items I ordered- one was completely my mistake getting the personalisation wrong and the other wasn't the quality I expected. Mary Joyce arranged a replacement product for each and sent them out speedy delivery. Very pleased with the customer service I received, thank you!

Geraldine was a fantastic customer support agent. We ordered a personalised advent calender - it arrived but was left in the rain by the delivery driver! It was therefore water damaged due to no fault of my first years, but Geraldine immediately issued us a replacement without any quibble. The replacement is perfect and we are thrilled that they clearly care about their customers.

Amazing customer service! Especially Aleksandra she fixed my issue quickly and was so kind

I ordered a new born gift set at the start of November for delivery 10-14 days later (it was an international order). I received no follow up information or notifications about the shipment, so followed up with the company only to be told that it was never sent out (something vague about the order being 'stuck'). The order will be arriving a full month after the intended delivery date, and the company have offered nothing by way of apology or compensation. Had I not flagged the issue they would have happily taken my money and never sent the gift. Would avoid at all costs.

I ordered a personalised Christmas bauble that unfortunately arrived smashed. However, Mary Joyce was extremely helpful and speedy with her responses. Whilst I wasn’t able to get a replacement of the same item, I was able to get another personalised product made and delivered in time. Thank you Mary Joyce for your kind and attentive care.

I ordered a personalised christening card for my grandson It arrived in a really sturdy beautiful box with tissue paper and I thought this is going to be a fabulous card ……. How wrong was I The card was small too shall for the box The quality of the card was thin and extremely poor Overall I was so disappointed in what arrived The design was poor the colours where faded and the wording was that small you could hardly see it Won’t be ordering from this company again The box probably cost more that the card !!!!!! Very very poor

I ordered a 1st backpack for my daughters 2nd Christmas as she will be starting nursery in the new year. It's a very special milestone as medically, professionals were uncertain she would live to see this day. The bag itself is beautiful but I have been sent a damaged / torn gift box and the message written on a folded piece of paper which is disappointing given the high price point for such a tiny bag.

Just had THE MOST FANTASTIC customer service from this company. I spoke to a lovely lady, called Alexandra, who dealt with my request immediately and has helped to solve a big issue for me before Christmas. Such a refreshing change to receive such personal care rather than speaking to a robot!

I’ve emailed and emailed many times about a faulty product and had no reply for over a month now