AVOID AVOID AVOID. If I could give them 0 stars I would. I ordered a personalised backpack for my Niece's birthday. I ordered in just enough time for it to be delivered and was excited to give it to her. Unfortunately on receipt of the order, the lettering was unfinished making the name appear wonky. I raised this straight away with Geraldine who agreed it was sub standard. She offered me a £5 gift store voucher. I declined as I do not foresee me shopping with them again. Poor service, poor item, poor craftmanship. AVOID AVOID AVOID.

Excellent service..... Beautiful wooden toys..... Duplicate order was created and charged but a lovely lady Mary Joyce was excellent in sorting this out......stopping the delivery and refunding the cost to me.... Highly recommend

aleksandra is a superstar and my first years should be lucky to have her!! my parcel was stolen and they were very fast to resolve the issue and resend it out:) and 5 stars for my purchase absolutely beautiful and will definitely be ordering agajn

Personalised toy box £127 quite nice however on building it they sent wrong size screws causing damage to the lid, I probably should have noticed however upon request they sent a new one out 5***** for that however the finish is not great as nothing to cover four screws that show on the lid which kind of takes away the look, could have been better designed, still looks nice though.

We ordered a personalised bag for my granddaughters second birthday and they charged us for 2. Easy mistake and these things happen! We then asked for this to be fixed and changed to a quantity of 1. Instead they cancelled both orders and refunded us for 1 bag? We told them that only 1 order needed cancelling or they could at least refund us for both if they don’t want our custom. After arguing the toss with us they realised they were wrong and we are now waiting for the second refund. We’ve now had to buy the bag for the third time and have to pay next day delivery (£8!!) otherwise it won’t come in time for my granddaughters birthday. Think this is the most incompetent case I’ve encountered yet.

I purchased a personalised gift on Black Friday. The said item was apparently on offer discounted from close to £40 to £21. The gift was great, good quality and very cute, however, the Black Friday deal was very clearly a scam. I checked the price today, 8th of December, it’s no longer on sale and the regular price is £20. I won’t be using an unethical marketing company again.

I recently ordered a personalised Bunny and after ordering realised I’d make a spelling mistake. I contacted you and received a reply from Mary Joyce to say that she had rectified my mistake for me. She was so helpful and super quick to reply. Thanks so much

I ordered personalised baubles. I was very impressed with the way they were presented in their own gift boxes that came well packaged and arrived quickly, the baubles are of excellent quality and I was entirely delighted with everything

I emailed the customer service team as accidentally received a dressing gown that was personalised with the incorrect spelling. When emailing the team I spoke to Mary Joyce who was happy to help and assist me. I provided screenshots and my order reference and they were happy to organise a replacement with express delivery for me. I really appreciated this as this is a Christmas gift so getting this done efficiently and promptly was amazing. Thank you again to the 1st years team and special thank you to Mary Joyce.

Ordered some items and due to a website glitch the order went through twice and was charged twice but didn’t realise until they were shipped. Contacted customer service and Ewelina was incredibly helpful! Cancelled my duplicate order and refunded me and even stopped courier delivering so it wasn’t on me to return. Briliiant customer service and very helpful. Thanks so much