Again My First Years have excelled themselves. The products are always good and we’ve previously received excellent service, so when, post order, we contacted them over the weekend to change the delivery address it was no surprise when Ewelina responded extremely quickly and made the change we asked for before our purchase was dispatched. Thank you Ewelina, thank you My First Years !

Just purchased my second toy bag from My 1st Years , quality and price of bags very good .Customer care from Dorota was excellent quickly responded to my question . Will certainly recommend company to my friends

Never had an issue with this company. Absolutely amazing. melojean Is a great service and helped super quickly.

Put an order through but needed to update on a specific area... The communication was great and didn't have to wait at all for their reply... I have used this company before and always pleased with their customer service .... looking forward to receiving the item I have ordered I know it will be perfect.... Thank you 😊

I contacted my first years to change a size on a dressing gown and dealt with Aleksandra. She sorted the issue straight away and made sure the correct size was issued. Top service! Thank you.

Aleksandra was able to amend my order after I made a mistake when customising it.

Amazing Customer Service, I was sent the incorrect size of an item a few months ago, no problem! Dorota dealt speedily and efficient at the weekend arranging a return and correct size received today. Thank you

A personalised nursery bag for my daughter came with a needle (that looked like a sewing machine needle) poking out of it!!!!!! This company has terrible quality control checking! Very dangerous - avoid

Not great. Ordered a music set which wasn't cheap (£110 before using a voucher code) but was poor quality. External packaging was fine but internally the gift box was damaged, product packaging inside the gift box damaged, and products themselves damaged. Whoever packed this in the factory and personalised the items should have clearly seen this and the items should not have passed quality control and been sent out. In addition to this the website description was incorrect, stating the set was suitable for 12 months plus. The box it arrived in actually states 3 years plus. I now have the hassle of re packaging and getting a large bulky box to an evri collection point before I will be issued a refund.

I had an issue with my order and Shannon from My 1st years / My Gifting Group was so impressively fast at sorting it out and providing faultless customer service. Even though I initially had a problem with the item, the customer service received has more than made up for it and I will continue to buy from My 1st years.