I made an error with my order and this was quickly resolved and a new package sent quickly. Thank you MELOJEAN.

I had an issue with my delivery once my items had arrived I emailed and Geraldine had dealt with my issue sorted it out really quick was really helpful responded quick via emails and kept me updated throughout the replacement items Services received was brillant I can not complain the customer services made me feel at ease within few hrs of me returning the faulting item after 24hrs I had my new items. I'm really pleased how my concerns were taken on board thank you Geraldine.

I ordered a personalised backpack and lunch bag for my Granddaughter and somehow managed to put the wrong postcode so my parcel ended up in a different part of the country!! Step in Ewelina, from customer services, and take a bow. Ewelina was fabulously helpful and sorted everything out for me and the parcel is now with me. Fabulous customer service and the back pack and lunch bag are absolutely gorgeous. Have purchased a couple of things from My 1st Years and both have been gorgeous.

Aleksandra was so quick to sort out my order. Very helpful and responsive

I had a great experience dealing with Aleksandra who was super efficient and so very easy to deal with

I have been shopping with my 1st years for a while now. I almost always opt for this company when gifting anything for newborns or children as their stuff is nice and unique. Unfortunately, my recent experience has been terrible and the customer service was not a great experience either. The whole experience just put me off buying from here. I purchased a gift set which included a personalised bunny and shoes. It was received with the fluff covering the bunnies eyes which made it look really creepy and nothing like the pictures advertised online. Before this order I placed an order which included two of these bunnies which were perfectly fine. I also received two of the same shoes which is very obvious when you look at the pictures. I wrote an emailing regarding this and the person dealing with my query, Ewelina, stated that no faults can be identified. Looks like I won’t be shopping here anymore.

I had a great experience from costumer services to the product. I’ve been contacted by Aleksandra who promptly contact me to confirm my order and I received the parcel within 48h. The package was great as well as the product has good quality. Definitely will be buying more from them.

Melojan has great customer service. Quick and efficient replying And sorted my problem straight away

This is my second purchase now in a matter of weeks . The quality of the items are outstanding with personalization to add that special touch all with a speedy delivery. Due to an error with the system customer servicers needed to contact me . A lady called Aleksandra spoke to me she was polite and friendly and assisted me promptly with this issue absolutely exceptional customer service because of this I will 100% use again and recommend.

I cannot recommend this shop enough! I made a mistake with my order and felt quite stressed, but Aleksandra from customer service was brilliant. She responded to my email immediately and offered a solution that solved the issue quickly. Her kind and professional approach truly stood out—it felt like talking to someone who genuinely cared. This level of personal service is so rare these days. I was so impressed that I reordered the toys and added more to my basket! The delivery to my friend was perfectly on time, and the gift was an absolute hit. My friend was over the moon with the surprise, and I couldn’t be happier with the product's quality and beautiful presentation. Thank you for such a wonderful experience—I’ll be shopping here again!