I ordered a Born in 2024 comforter with no name (not chosen yet) but it arrived blank. I emailed customer services and got an unsatisfactory response, saying that as I hadn't chosen a name, it was not personalised. I pointed out it was a Born in 2024 comforter so should bear those words. I decided to phone and Aleksandra was incredibly helpful, arranging for a replacement to be sent out immediately. I have ordered many items and they are always high quality - the comforter is really soft. Thanks Aleksandra for such good customer service.

My item arrive damaged and Valerie’s excellent customer service resolved the issue promptly. Many thanks for this beautiful christening bible for both my grandson’s

Ordered a lovely corduroy bag for my toddler to take to nursery, the bag is is gorgeous and the customer service I received from Dorota was excellent. Definitely recommend ordering from this company

I have used My 1st Years a few times. The products are amazing quality and I have never had a problem. I ordered a personalised blanket recently and spelt the name differently to how the recipient was going to spell it..oooops! But I emailed them and they altered it for me. Valerie was more than helpful and very polite. I was very grateful to have this resolved.

Having ordered many items in the past year a little error occurred when something I ordered was misspelt - it was no issue for Aleksandra who I dealt with who assisted me promptly and ensured that a new version of the item with name spelt correctly would be put on their fastest courier service to be delivered! Thank you 😁

Great gifts, good quality and lovely packaging. Dorota from customer services has been especially helpful and quick to respond.

Excellent service from Dorota and the team! I had ordered 2 personalised nightgowns for newborn twins. Was very happy with the soft, fluffy material perfect for the newborns skin. The FREE gift box and gift card made for a great touch the new mum loved. 1 of the boxes came damaged and I needed a new 1 ASAP. Dorota was quick to respond to my email and resolved this by sending a new one FREE OF CHARGE. Thank you! Excellent service, will shop again!

Dorota was a great help in saving me from embarrassment with a misspelling of a child's name! She acted quickly and efficiently - much appreciated!

Beautiful item. Small issue that was very quickly resolved by Valerie. Very high level of customer service which is hard to come by these days.

Very fast helpful response from Lawrence