Although my 1st years didn’t have my original item in stock, Aleksandra was quick to email me and sort a replacement out. Aleksandra‘s communication was nothing short of amazing! The response time on emails was within minutes, not days and nothing but accommodating. Would order again, and know if there was any problems, the customer service would be great. Thank you for your help Aleksandra!

Thankyou very much to Aleksandra for your assistance yesterday. Fantastic customer service I look forward to receiving the lovely personalised baby items.

Very happy with this company and their products . Lawrence was particularly helpful when we had made an error with our order . Thanks to his wonderful customer service he organised everything so it could be sorted and the product returned with the personalisation we had mistakenly omitted from our order . It was a special gift for a newborn member of the family so we required a quick response and turnaround which he fulfilled . Thank you Lawrence. Much appreciated .

I made a mistake on my order and Lawrence helped me correct it quickly, he was very friendly and efficient.

I am sooo impressed with the service that I have recieved.The customer service has been superb - they have gone truly above and beyond. They replaced two items (from a larger set) that my dog chewed. Such a great response, and such wonderful products.

Have used My 1st years for a long time and they always deliver on quality. Most recently I had experience with one of their customer services team, Lawrence, who was very helpful and fixed the issue I had almost immediately

Lawrence dealt with my order. There was a toy missing and he quickly resolved the issue. Lawrence was very kind and helpful.

Excellent products and service. Received great and prompt customer service from Lawrence who dealt with my query extremely efficiently. Thank you!

I ordered a personalised activity table for my nieces 1st birthday. The activity table was of high quality and a beautiful finish, which my niece loved. Only downside was the activity table arrived a day later then what was anticipated however the customer service agent Lawrence was very clear in confirming the new delivery time and refunded my original delivery charges. Overall despite the delay the product and customer service was excellent.

Bought a bag for my son for his bday, really nice great quality. unfortunately a month or so later the netting came away a little, I emailed to see how I could fix it and Dorota was fantastic, she replied within an hour offer a replacement unfortunately mine was out of stock she asked me to look for a alternative, I went back to her and within 10 Minutes a replacement was ordered. Great service and will continue to use my 1st years