Lawrence was extremely helpful in quickly and effectively solving a problem for me when I made a mistake during an order.

I made a purchase and during my order the website automated an email that I have no access to therefore I cannot track my order. On top of this I was charged an extra £30 which is outrageous. I contacted customer services, absolutely no reply. The least I want is my refund for the extra money that was taken from my account ASAP.

Ordered on Tuesday and have received no email and it hasn’t turned up. Sent two emails and not received a reply to either. Was supposed to be a present but now it’s too late. Not happy

I received excellent communication and customer service from Aleksandra when I had to returned an item

Excellent customer service, I emailed as I didn’t receive a confirmation or dispatch email. I had an email back within 5 minutes from Lawrence, he let me know where my order was and I received it on time. Thank you again Lawrence.

My sons chair got broken accidentally. The wood chipped and it wasn’t stable and attached to the arm of the chair. I emailed customer services and Valerie immediately responded and has replaced my sons chair. I have received a new one in express delivery.

Item arrived poorly made and poorly packaged. Item was filthy and stained, contacted customer service whose resolution is to simply send the item back for a replacement to be sent. Why would anybody want a replacement when the item is such poor quality? Just as bad customer service as the item that arrived. Won’t be ordering from here again!

I ordered a personalised dressing gown before Christmas but forgot to add the personalisation! When it arrived, which was less than a week before Christmas, I contacted My 1st Years and Valerie- April agreed to organise a replacement and would send it as soon as I sent proof that I had returned the original. I had the personalised item in time for Christmas. Excellent customer service when it was my mistake! Thank you.

Lawrence was brilliant immediate response via email very helpful indeed. Sorted my concern within minutes . My 1st Years brilliant 🤩

I had an issue with an order, Lawrence helped with this and resolved the problem with in a matter of a couple of hours for me, I am greatly appreciative at Lawrence's help and fast customer service care towards my issue which has been resolved now