I received excellent customer service from Ewelina. She was prompt in her responses via email and sent me out a replacement backpack due to a fault with one I had previously ordered - all within 24 hours. Superb service and will definitely order again.

Wow what a great company , would highly recommend, I had to get in touch with customer care and spoke with Geraldine , who was very helpful and helped me solve my problem , I will definitely be shopping with them again 100%

I ordered some personalised gifts. They sent some incorrect (cheaper) personalised items. The customer service was appalling and offered very little in the way of a solution. I would NEVER trust this company again. I never at any point asked for a refund, All I wanted was the difference back in cash that I had paid. Imagine buying a pair of Nike trainers at £100 but they sent you the wrong kind and those were valued at £50, When you complained, they offered you a £10 discount towarda a future purchase (as if you EVER would!!!) Their excuse was that their system was incapable of refunding the difference (it's 2025 for goodness sakes!) I have only completed this review out of principal! Buyers beware if you have a problem... Good luck! The company need not respond to this email with some false concern (although it's noted on trust pilot, you only respond to positive reviews!) We gave ample opportunities for you to do the right thing. We've written off the cash

The order took over 2 weeks to despatch despite the delivery that I paid for stating 3-5 working days. There was a complete lack of response from the company via email. They stated that they would get back to me within 24 hours but I didn't get an email response at all. I had to go through PayPal in order to get my order despatched.

Awful experience with this company. Order delayed, they had assured me it would be with me within the next 24 hours and I received nothing but an email to say my order has been cancelled!!! I have received no refund. I am very disappointed and will not be ordering from them again. Stay clear for Joyce in customer service.

Fantastic experience with this company. Olivia provided amazing customer service when she amended an order for me for my niece, even though the error was my fault. I received a beautiful personalised dressing gown of lovely quality and can't wait to give it to my niece. Thank you, I would highly recommend them.

I was absolutely delighted with my order - really couldn't have been more pleased! The classy boxes and tissue finished off the gorgeous gifts, thankyou!

My order was initially delayed due but prompt email communication by Mary Joyce resolved the matter quickly and allowed my niece to enjoy her gorgeous gift. Highly recommend.

Lovely customised gifts. We had a small problem with an order and it was sorted promptly by Aleksandra. Thank you so much

Great customer experience with Aleksandra - I mistyped our address and she corrected it for me before dispatch!