Once put in touch with the correct provider my query was resolved quickly and efficiently

You will be told you have a discount but not told clearly it only applies for 11 out of 12 months and then you’ll pay a huge amount for month 12

An excellent explanation from a lady I could understand clearly.

Don't go anywhere near them. It looks like a great deal but it's smoke and mirrors. You will be put on some exceptionally high Vodafone tariff for the duration of your contract and Onecom will "discount" you a large chunk of that back, essentially making it look like you're on a fair and reasonable tariff. After a certain point and with no warning, they'll remove the "discount" and suddenly you'll go from £14 pcm to £114 pcm and you're stuck for the rest of your contract. They are NOT related to Vodafone as they claim when they cold call you, and if you have any problems, Vodafone won't help you. Have a look at the Onecom problems & mis-sold contracts on Facebook for the real picture.

Daniel H was very prompt and clear in his responses. Made the experience of using live chat very simple. Highly recommend the service.

scam artists, these guys make me feel physically ill.... they have scammed me out of my money and continue to do so. i have been fighting to get the voice recording off them. they are stating i needed things i did not!!! as they have been charging me a disgusting amount of money. I will be taking this to the onboardsmen as these scam artists should not be in business! do not use them they will missell u products/services you do not need or want and refuse to do anything about it later.

Have been waiting 2 weeks for account manager to ring me back as we still have not got broadband set up. No reply to emails either. Webchat cannot help as order is STILL with provisioning department

Very bad experience with this company. I am manager of Luton town fish and chips have problem of routers they send us a router and company employees come to collect router but after that they asked you didn’t give back router and disconnected my internet busy weekend and charge us £130 for reconnection.

Really excellent service and prompt reply

Excellent service. Answered all my questions and problem solved efficiently