I have just a very positive experience chatting on line to Samuel, assistant at onecon who helped me very quickly to establish the IMEI number of my mobile who has been stolen recently . With this information I am now able to go back to the insurers and pursue my claim. The request was dealt with efficiency and courtesy and I am very pleased and grateful, even more so considering that I am not currently a customer of onecon, which for all sorts of reasons I had to leave. It is good to know that good practices to ex customers prevails. Thank again. Rosana Hughes

Quick response and solution on WhatsApp chat.

Prompt and swiftly answered my questions with a satisfactory outcome

Samuel R was absolutely perfect and very smart and quick with my query. Took all the pressure away

Quick service

I am writing to express my deep dissatisfaction with the misleading sales practices I encountered with onecom. As a customer whose English is a second language, I felt particularly vulnerable during the sales call, and I believe I was taken advantage of by the sales representative Mr. Luke Odenwalder. During the sales call, the representative repeatedly and clearly mislead me in to the contract. I disputed this matter through the third-party ombudsman, providing the recording of the conversation as evidence. Despite the clear misrepresentation, the ombudsman sided with Onecom. I find this decision profoundly unfair and disheartening. It undermines my trust in Onecom and in the fairness of consumer protection mechanisms in the UK. Moreover, I have reason to believe that Onecom is deliberately hiding a recording of another call where I was explicitly misled. This omission further demonstrates a lack of transparency and honesty in dealing with my case.

casey M was extremely helpful and helped me find a solution

Having tried to get hold of our account manager for last 48 hours without success, I eventually called One Com office and spoke to a lovely operator called Elisha who was magnificent!!! .. very helpful; immediately managed to sort my query out ...

Great service from Max ( I have already left a thank you on Live chat) . Had been overcharged, Max saw the issue straight away which should be easily rectified. Thank you .

Contacted Onecom with an enquiry on a live chat and was supported by James D and usually don’t leave reviews, however, I felt that due to the amazing support James offered it was only right to put this on trust pilot. Thank you James for making my engagement easy, as I am not technology gifted but you explained things in a way I could understand. Many thanks, Maureen.