Not happy with the service provided. Have an issue with the system and cannot get anyone to solve it after calls.

We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

I have had very little trouble with my system. When I do call I get immediate attention. No complaints.

Customer service not helpful and rude not calling me back

Technicians to come out our outstanding however the scheduler never seems to be at the office when I call and they take my number and say she will call me back and I invariably have to call her several times to schedule my support call. I also think many of the products are high maintenance such as the LiftMaster for the garage which seems to get out of sync with my modem from time to time. Also the door locks with the touchpad have batteries that need to be replaced in our difficult to change.

I would recommend Vector to all my friends, in fact my next door neighbor already had hers installed. A very user friendly security system.

i Spoke with Ed and he was very helpful and gave me all the information i needed to fix our problem. He even called the next day to follow up.

I would and have recommended Vector. I have used them for my current and my last place of residence and am very pleased.

I have been a customer for many years now. I added video cameras to my service and it was the worst mistake every. The video feed is not live very blurry and delayed. If I had known this I would have never added this feature. If someone was in break into my house by the time the camera sends me an alert hell they would be long gone. I would advise any customer to never get these cameras. I can't wait till my contract is up so that I can go to another provider. Thanks for nothing Vector!!!!

Very good service and their phone app is very convenient.