Good service

Never had any problems. Service is excellent

They don't work weekends, System takes pictures while using the bathroom.

The person who came to change the battery was very nice. I'm disappointed with the company who took too long to find someone to help me. I went & I bough the batteries to find out there were not has good. I have waited 4 days already listened to the beep & I couldn't wait another week. When I complain that I have pay extra money for this service, then they found someone. I have been with this company for a long time and I hope next time I need help I will get a better service.

Very pleased with Vector Security. From equipment to service and monitoring. Always well taken care of.

The service is typically good but the people who call when the alarm is set off are not always properly trained. It seems to me that they should be given a script that is easy to follow. But on several occasions, the Vector caller has referred to my husband or me by name rather than asking our name -- clearly at odds with the purpose of the call, which is to test the identity of the person answering the phone. I have brought this to the attention of management on more than one occasion.

I've been with Vector for over four years. The monitoring is very good. The sub-contractors they use for repairs are horrible. They have no evening hours and you wait over 2 weeks for weekend appointments. They don't show up and don't call to notify you. I was without service for over a month and half until the company can "work" around my work schedule. Once the repair person came,all was taken care of. Vector monitoring and calling customer service are great! Repairs NOT so much!

Alex came to install my system and did an excellent job. He started by arriving on time and showing me his Vector I.D, he then went through the work order with me. At the end of the install Alex did a very good job showing me how to use the system, he also offered me a camera to add on to the job but I politely declined. Overall all my experience with Vector Security as a company has been wonderful

I've used Vector Security for more than10 year. I will rate them on a 5pt scale as 5. Technicians are extremely knowledgeable and reliable. Monitoring Center is reliable. Great company to do business with.

Billings should be accurate and timely which has not always been the case .